A highly interactive training course on

Achieving Administrative Excellence

Managing the Office of the Future
Coventry Academy -  Achieving Administrative Excellence

Course Schedules

 01-05 Jul 2024
 14-18 Oct 2024

Training course overview

Administrative excellence comes from the ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. This Coventry Academy online training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.

What are the goals?

By attending this Coventry Academy online training course you should achieve these goals:

  • Work Smarter and Leverage Their Time to Get Things Done Quicker
  • Set and Achieve Short and Long Term Goals, as Well as Arranging Meetings, Projects and Events Successfully
  • Communicate Confidently and Clearly at All Levels
  • Present Themselves Professionally in Meetings and Presentations
  • Organise Themselves, Their Office, and Their Executives More Effectively

Who is this training course for?

This online training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants

Course Outline

Day One: Mastering your Workload
  • What is your personal and work vision?
  • The secrets to working smarter rather than harder
  • Achieving long and short term goals through proper scheduling and prioritizing
  • Setting up administrative systems and procedures that work
  • Time Management secrets to adopt and time wasters to avoid
  • The latest technology to help you achieve administrative excellence
Day Two: Essential Communication Skills
  • Common communication styles
  • How to be an assertive communicator
  • How to set boundaries without saying "no"
  • Understanding different personality types
  • Dealing with difficult personalities and situations
  • Emotional intelligence at work
  • Avoiding ego games and unnecessary conflicts
Day Three: Working with your Boss and your Team
  • Managing administrative responsibilities in the virtual work place
  • Developing a strategic partnership with your boss
  • Keeping on top of calendars, appointments and schedules
  • Making travel and accommodation arrangements
  • Preparing the office and tasks for your absence – holiday or lockdown
  • Organising, attending and minuting meetings – online and in person
Day Four: Professionalism in the Workplace
  • Handling the Phone Professionally –  avoiding common mistakes we all make
  • Writing friendly and professional emails
  • Social media and technology savviness
  • Mind Mapping for organising and planning
  • Event planning – Small and medium sized project planning basics
  • Making confident, clear presentations – on line or in person
  • Maintaining your professional image – even whilst working at home
Day Five: Self and Stress Management
  • Managing your responsibilities, roles, resources and relationships from the inside-out
  • The power of the sub-consciousness
  • How to remain motivated and passionate about work in times of uncertainty
  • Handling stress and pressure and anger at work
  • Work life balance – how to achieve it
  • Taking care of yourself and others without burn out
  • Where to go from here – continuing professional development

The certificate

  • A Coventry Academy e-Certificate will be provided to delegates who attend and complete the online training course

Coventry Academy
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