Coventry Academy provides a training course in Customer Experience Perfection for Modern Managers
|09 - 13 Oct 2022||Online||$2,350|
Why Choose this Online Training Course?
Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience (CX) and want to enhance customer value through managing the customer experience. This is a practical training for modern managers who want to know why, what and how to implement amazing customer experience whilst looking for practical and valuable solutions. During training, managers will find pragmatic ways to improve their customers’ experience and utilize customer intelligence to competitive advantage. They will also benefit from practical ideas and real-life examples.
This Coventry Academy online training course will feature:
- Essentials of customer experience
- The concept of customer experience strategies
- Creating and measuring customer journeys
- Employing top customer service personnel
- Creating a customer-focused organization