Training course overview
This Mastering Conflict Management and Resolution training course gives delegates the opportunity to better appreciate and manage workplace conflicts and to build the skills and practices to build more effective collaborative relationships in their own work across organisations. It will help attendees to recognise different conflicts, manage common situations, leverage a range of solutions, develop action plans and promote more inclusive and positive environments.
In addition, delegates will gain an understanding of techniques and tools from personal psychology, negotiation, and communication and how to utilise them positively in conflict situations, for both organisation, and individual benefits.
This Coventry Academy training course will feature:
- An understanding of conflict and why it is sometimes needed
- An understanding of organisational and personal relationships & change
- An exploration of psychology, communication and negotiation tools
- An appreciation of conflict resolution theories and principles
- An exploration of conflict resolution tools, plans and tactics