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A highly interactive training course on

Mastering Negotiating & Dispute Resolutions

Achieving Better Negotiated Outcomes and Lasting Results
Coventry Academy - Mastering Negotiating & Dispute Resolutions
5
Days

Course Schedules

 London
 10-14 Feb 2025
 $5,950
 London
 02-06 Jun 2025
 $5,950
 Lisbon
 07-11 Jul 2025
 $5,950
 Dubai
 11-15 Aug 2025
 $5,950
 Luanda
 29 Sep-03 Oct 2025
 $5,950
 London
 03-07 Nov 2025
 $5,950
 Dubai
 08-12 Dec 2025
 $5,950

Training course overview

Do you find yourself needing to negotiate and achieve outcomes that exceed initial expectations? Negotiating can often be stressful, especially when facing high expectations from team members and others. Coventry Academy offers a highly sought-after training course designed to equip you with a practical framework applicable across various negotiation scenarios. Participants will learn effective preparation techniques and how to prioritize discussion elements to maximize negotiation outcomes. The course includes practical examples and exercises guided by experienced tutors, aimed at boosting confidence and honing negotiation skills.

What are the goals?

By the end of this Coventry Academy training course, you will be able to:

  • Demonstrate an Understanding of the Four Key Stages in Negotiation
  • Effectively Apply Techniques to Research the Other Negotiator’s Position, Strengths and Weaknesses
  • Prepare Key Messages and Statements That You Will Use During the Process
  • Discover the Art of Persuasive Language
  • Motivate and Engage Negotiators to Gain Commitment and Achieve Success
  • Understand the Importance of Timing in a Negotiation Scenario

Who is this training course for?

This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:

  • Professionals Who Wants to Achieve More Through Negotiation
  • Senior Managers Involved in Negotiating Change Management Programmes
  • Team Leaders, Supervisors, Section Heads and Managers who Frequently Get Involved in Negotiations
  • Project Management Team Leaders
  • Procurement Teams
  • Anyone Who Wants to Become a Leader in Their Work Role and Will Have to Negotiate With Staff
  • Project, Purchasing, Finance & Production Officers and Personnel
  • Technical Professionals Including Those in Maintenance, Engineering & Production

Course Outline

Day One: Finding a Collaborative Position When Aiming for Agreement
  • The basis of a negotiated settlement
  • Disputes and the need for resolution
  • The place of negotiation in the contractual resolution process
  • Distributive and integrative approach to negotiations
  • Emotion, understanding and perceptions                                         
  • Ethics and the impact on the negotiation process
Day Two: Strategic Approaches to Negotiating Required Outcomes
  • Preparation and goal setting to maintain focus
  • The key stages in planning a negotiation
  • Information needs and sources of negotiation power
  • Taking positions during the negotiation process
  • Drafting your proposal which will open the discussion
  • The discussion and importance of timing when closing deals
Day Three: Negotiation Relationships and Team Dynamics
  • Non-verbal communication and the interpretation of body language
  • Communication skill models used in negotiation                 
  • Proposals, influence and persuasion
  • Establishing commitment
  • Building the negotiating team
  • Managing multi-party negotiations                           
Day Four: The Impact of Culture on the Negotiation Process
  • Interests, positions and escalation
  • Why are international negotiations different?                                             
  • The influence of cultural on negotiation                                                       
  • Stakeholder power behind the interests in negotiation
  • Ploys and tactics and how to respond effectively
  • Negotiation best practice
Day Five: Resolving Differences and Difficult Situations
  • The negotiator as a mediator in the process
  • Handling difficult negotiators
  • Negotiation case study
  • Team allocation and simulation exercise
  • The Do’s and Don’ts of Negotiating
  • Improving what we do - action planning

The certificate

  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Coventry Academy
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