This training course highlights the importance of Service Level Agreements to meet the needs of companies that are dependent on long-term partnership arrangements with external suppliers of services in achieving strategic goals. Those managing such corporate relationships need to know how such a partnership will function and be able to deal with any problems.
The SLA establishes the measurement methodology that should drive the quality of service performance created as a legal contract between supplier and customer, or as a formal agreement between one internal supplier departments that provides corporate services to its internal client. It is imperative that everyone engaged in service provision understands the issues and processes involved in a service contract scenario.
This Coventry Academy training course will feature:
By the end of this training course, participants will be able to:
This training course will benefit All Levels of Personnel Engaged in Purchasing and Procurement, Commercial and Contracts Management Departments, and Technical Operatives providing Performance Under Service Level Agreements. It will enable them to contextualise their work, understand the Contract and Become Aware of the Different Issues and Risks Associated with SLA Contracting.
This Coventry Academy training course is suitable for a wide range of professionals but will greatly benefit:
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes high levels of participant discussion, group interaction, delegate group exercises and case studies. Delegates will be encouraged to raise their own issues and problems faced within their industry or organisations for discussion on a confidential basis.