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Training course overview
Are you aspiring to become a Strategic Crisis Leader capable of thriving under pressure, equipped with substantial crisis management experience, earning the full confidence of the Board, and empowered to make critical decisions on the spot within organizational policies? If so, then this training course is tailored for you.
The term "Crisis" has gained widespread recognition across social media, government, and industry, encompassing everything from minor disputes to acts of terrorism. Regrettably, many current approaches to crisis management tend to be reactive and improvised, often lacking sufficient advance planning or rigorous testing—qualities that effective crisis management should embody. This intensive online training course by Coventry Academy aims to highlight innovative and proven proactive strategies. These methods have been rigorously tested and are designed for implementation by carefully selected personnel who are thoroughly trained and confident in their roles and procedures.
What are the goals?
By attending this Coventry Academy online training course, delegates will not only be able to demonstrate effective knowledge of Crisis Management and Emergency Response strategies but specifically:
- Acquire an In-Depth Knowledge of Strategic Crisis Management
- Develop New Strategies So You and Your Team Respond Efficiently and Effectively
- Implement the Five Major Functional Areas of Incident Command Systems
- Plan for More Beneficially Rewarding Multi-Agency Exercises
- Effectively Use New Advanced Techniques That Will Improve Leadership Performance at That Critical Time
Who is this training course for?
This Coventry Academy online training course is suitable to a wide range of professional who may find themselves responsible for leading on, implementing or responding to Crisis Management events, Major Emergencies and Security Incidents.
- Fire Management Professionals
- Security Management Professionals
- Health, Safety and Environment Personnel
- Operation, Asset and Facility Professionals
- Risk, Marketing and Insurance Professionals
- Designated Incident, Emergency and Crisis Response Professionals
- Line Managers and Supervisors and Other Professionals Wishing to Appraise Their Comprehension of Emergency Response
- Professionals Who Have Been Allocated Crisis Management Tasks Yet Have Had Insufficient Time to Devote to the Subject
Course Outline
Day One: Evaluate, Mitigate and Responding to Challenges
- Understanding Strategic Crisis Management
- Consider the complete range of risks to your organisation
- CMT and ERT - Roles & Responsibilities
- Issues management, master this before it becomes a Crisis
- Who else inside and outside the organisation should be involved
- Five deadly Leadership behaviours & Six winning strategies
- Understanding 'denial-curve' and 'group-think' syndromes
Day Two: Planning & Security – Who and What Else Should be Considered
- Security Management & Asset Protection
- Case Studies, why some companies fail, and others survive
- Based on the previous module, self-evaluation questionnaire
- Developing, improving & implementing Emergency Response Plans
- Business Continuity Management (BCM) Strategies
- Case Study and Workshop
Day Three: Crisis Communications & Incident On-Scene Management
- Incident Command Systems (ICS)
- On Scene Crisis Management, essential elements for success
- Emergency Communication Centres, avoiding the ten most common mistakes
- Reputation Management - Managing Social Media
- Press Conference & step by step guidance on how to conduct TV interviews
- Case Study
- Exercise: Crisis Communications Strategy
Day Four: The Human Factor – What Can Go Right and What Can Go Wrong?
- Alerting and Warning
- Evacuation Strategies
- Major Incident Simulation - Role Playing Workshop
- Psychological & Welfare concerns in Crisis Management
- How to improve staff morale and confidence in the process
- Questionnaire, are your batteries in good condition
- Corporate Case Study – when the board get it wrong
Day Five: Crisis Management Plan Testing, Training and Exercising
- Case Studies x 3 with the same root cause, are we learning
- Exercises: a programme of learning and of validating plans and procedures
- How to get advantageous results from an exercise
- Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
- Critique report writing, executive summaries and key recommendations
- Closing the loop. Implementing recommendations, continuing the process
The certificate
- A Coventry Academy e-Certificate for delegates who attend and complete the online training course