Strategies for Workplace Conflict Management

Coventry Academy provides a training course in Strategies for Workplace Conflict Management in Management & Leadership

Course Schedule

Date Venue Fees($)
05 - 09 Dec 2022 Kuala Lumpur - Malaysia $5,950

Course Summary

Why Choose this Course?

Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can—and should—be managed and resolved. Conflict can occur in any organization when employees with different backgrounds and priorities work together. Conflict can be expressed in numerous ways such as insults, noncooperation, bullying and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover and termination. Emotional stress can be both a cause and an effect of workplace conflict.

A survey by the Chartered Institute of Personnel and Development found that four in 10 UK employees reported having experienced some form of interpersonal conflict at work in the last year. Most of that conflict is between an employee and his or her line manager. The survey also found that employees are more likely to report that they have experienced conflict with a staff member who is more senior to them.

This definitive training course builds the business case to effectively manage workplace conflict while also establishing the key process to define a harmonious and inclusive positive workplace culture via global benchmarks and best practices.

This training course will feature:

  • Understanding the need for Effective Conflict Management in the workplace
  • Building a business case for Harmony and Inclusivity
  • Diagnosing current sources of conflict
  • Assessing current conflict resolution procedures for effectiveness
  • Understanding the range of strategic options
  • Defining the metrics for success and measuring effectiveness
  • Implementing the conflict resolution initiative