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- About Us
A highly interactive training course on
The Security Officer Development Programme
Training course overview
Security Officers and Guards are professionals who work in a variety of organizations and with diverse groups of people. As such, they require the necessary skills and knowledge to enhance both personal and organizational performance. As quickly as the world and its continents change and develop, so do risks and threats of dealing with people of this world. Organizations can no longer view security departments and employees as lower-level functions. These departments and their employees need leadership and management skills which allow for alignment with the organizational vision, mission and goals. In order to ensure staff in these departments function effectively within the realm of the larger organizational objectives, it is essential that security officers have skills to lead their staff and department teams and individual guards have the required skills and expertise to provide an effective response to implementing successful security.
In order to achieve a consistent level of best practice in leadership and management the security officer and guard needs to understand the requirements of the industry, their organization and department, their team and their security projects.
This comprehensive “The Security Officer Development Programme” is designed to equip delegates with skill, knowledge and ability to perform their duties to international standards and current best practice in both leadership and management areas. This Coventry Academy training course is an opportunity to develop leadership skills that will assist in working better together, learning to handle conflict situations, implementing time management techniques and understanding the need to have an attitude that is accepting of change. The training course is structured to develop management skills in technical security areas of roles and functions, risk assessment, legislation, health/safety, incident control and crisis management. This highly interactive and hands-on training course is designed to empower participants to have an opportunity to learn, understand and practice techniques that make security work more efficient and effective, therefore creating conditions for productivity.
This Coventry Academy training course will feature:
- Health and safety awareness
- Change management
- Specialist security knowledge and awareness
- Preparation, planning and risk assessment
- Log keeping, post incident reporting, problem solving and analytical thinking
- Conflict management and techniques for diffusing aggressive situations
- Effective communication and methods for team cooperation
- Project and performance management
- Human interaction and communication
- Personal organization and time management
- Diversity understanding
What are the goals?
By the end of this training course, participants will be able to:
- Identify best management practice and effective policy implementation on leading security officer principles
- Effectively operate and interact with a security function
- Identify communication strategies to build more productive communications
- Learn how to create rapport, build trust and establish credibility in a work group
- Understand the roles of Security Officer
- Understand that communication is vital to successful, productive work groups
- Identify and understand personality styles of colleagues and others in the workplace
- Know how to effectively diffuse and deal with conflict
- Run a pro – active professional security team in a multicultural environment
- Understand the legal and moral considerations on security
- Use techniques to assist others in change that impacts security coordination
- Build positive interpersonal techniques in team relationships
- Use techniques of effective and efficient time management
- Recognize the need and value of diversity among members of a work group
- Use techniques to assist in conflict problem resolution
- Recognize the most typical symptoms of tension in oneself
- Use personal change strategies to ease tension in work groups
Who is this training course for?
The course will be of benefit to those who find themselves responsible for or involved with mobile or static guarding or implementing guarding security in both the public and the private sector. In addition, it will raise the awareness for those personnel who have been allocated ‘potential’ or specific tasks in an existing security programme yet have had insufficient time to devote to the subject.
This training course is suitable to a wide range of professionals but will greatly benefit:
- Security supervisors / officers
- Facility supervisors / officers
- HR and administrative supervisors responsible for security
- Health and Safety / Fire personnel
How will this training course be presented?
This Coventry Academy training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The delegates will be involved in the latest trends in seminar presentations. The classroom presentations are made up of interactive practical exercises, supported by audio visual material and case studies. Delegates will be expected to participate actively in relating the principles of security management to the specific needs for their industry. This practical development of skills will benefit delegates who then can return to work ready for implementation of security measures and plans.
Course Outline
Module 1 – The Security Officer Leadership Programme
Day One: Our Changing World of Security Work
- Introductions
- Goals and objectives of the seminar
- Challenges facing today’s security workforce
- Reasons and conditions for changing our focus on security work
- How changes in our lives may exist relative to these challenges
- Different approaches to work and the types of work
Day Two: Time Management in Security Work
- Factors which contribute to time management problems
- Time management issues
- Identifying the way our approach to work affects the way we work
- Suggestions for techniques which will help us manage our time
- Several common time wasters
- Proper delegation techniques
Day Three: Positive Interpersonal Interaction Improves Security Work Productivity
- Identification of interpersonal interaction methods
- Effective listening leads to sensitivity and trust
- Successful interpersonal interaction develops trust
- Identification of the personal interaction style
- Individual strengths and challenges of each interaction style
- Identifying interpersonal communication security team types
- How we work best with diverse styles
Day Four: Interpersonal Interaction and Communications in Security Work
- Communication techniques of verbal, non-verbal and written
- Methods of communication lead to more productive work and minimize stress
- Communication and interaction openness develops trust
- Understanding another’s type of interaction takes active listening
- Interpersonal interaction preferences differ
- Importance and techniques of active listening
- Building and maintaining trust is vital for success
Day Five: Dealing with Stress, Conflict and Change
- What is stress and how can we deal with it better
- What are typical stressors in security roles
- Recognizing stress and physical reactions to stress
- Techniques to identify and resolve personal conflict
- Recognizing response to and perceptions of change
- Analyzing and preparing for the human reaction to change
Module 2 – Developing Practical Skills & Techniques for Security Officers
Day Six: Introduction to Security
- Define the key purpose of security
- The main objectives of a security officer
- Qualities of a security officer
- Assignment instructions
- Control rooms
- Confidentiality
- Different types of patrols
- Perimeter security and access control
- Security lighting
Day Seven: Threats to Assets
- Understanding loss
- Key point identification
- Key point identification (Case study)
- Risk analysis
- Risk analysis (Case study)
- Security survey (Theory)
- Security survey (Practical)
Day Eight: Special Risks
- Understanding terrorism
- Weapons and explosives recognition
- Conditions in place before searching
- Different types of search (Theory)
- Different types of search (Practical)
- Actions on a find
- Evacuation planning
- Threat warning reports
Day Nine: Control and Restraint
- Legal considerations
- Impact factors
- Reasonable response options
- Profiled offender behaviour
- Identification of warning signs
- Identification of danger signs
- Striking techniques
- Primary target area
- Secondary target area
- Final target area
- Use of force report writing
- Positional asphyxia
Day Ten: Fire Prevention
- The nature of fire (Video)
- Three elements of fire
- Classifications of fire
- Fire extinguishers
- Fire risk assessment
- Fire risk assessment (Practical)
The certificate
- Coventry Academy Certificate of Completion for delegates who attend and complete the training course