A Highly Interactive Training Course On

Advanced Communication Skills for the Professional Woman

Applying Interpersonal Skills to Challenging Situations

Advanced Communication Skills for the Professional Woman
Course Schedule

ONLINE

24-28 Feb 2025
Online
$3,950
11-15 Aug 2025
Online
$3,950
03-07 Nov 2025
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

In an increasingly demanding workplace, the ability to build and maintain relationships while confronting situations assertively is essential for minimizing stress and maximizing performance. For professional women, refining skills in emotional intelligence, empathy, and non-verbal communication is key. The secret to their success lies in leveraging these abilities in a variety of challenging situations.

This comprehensive and innovative 5-day training course is designed to help delegates build on their existing skills and enhance their interactions with others. Participants will learn effective strategies for navigating circumstances that others might find overwhelming, empowering them to manage challenges with confidence and poise. By the end of the course, attendees will be better equipped to foster positive workplace relationships and respond assertively in demanding environments.

What are the goals?

By attending this training course, delegates will be able to:

  • Explain the psychological framework of good working relationships
  • Understand the way personalities react differently to situations
  • Analyse the origins of inappropriate behaviour and poor performance
  • Vary their social style in a range of situations
  • Apply their communication skills to facilitate teamwork and cooperation

Who is this Training Course for?

This Coventry Academy training course is suitable to a wide range of women professionals but will greatly benefit:

  • Senior managers, especially those who are newly promoted
  • Line managers and supervisors 
  • HR generalists & Business Partners
  • HR specialists
  • Personal Assistants

The Course Content

Day One: Communication and Interpersonal Skills
  • Understanding the importance of ‘people’ skills and how they affect the job
  • Determining interpersonal strengths and weaknesses
  • Evaluating common behaviour styles
  • Defining what makes people ‘difficult’
  • Emotional intelligence and empathy
  • Nonverbal communication
Day Two: Selection & Promotion Interviewing
  • The purpose of the interview
  • Understanding the requirements of the role
  • Behavioural and competence-based questions
  • Questioning and listening skills
  • Probing and contrary evidence
  • Practical Session
Day Three: Using Workplace Mediation
  • What is mediation?
  • Who can mediate and what can be mediated?
  • Stages in mediation
  • How to handle an impasse
  • Coming to agreement
  • Practical Session
Day Four: Developing Negation and Persuasion Skills
  • The process of negotiating
  • Negotiating is not compromising or compelling
  • Range of possible outcomes
  • The successful negotiator
  • Mistakes to avoid
  • Practical session
Day Five: Conducting Investigations
  • Which situations require and independent investigator?
  • The responsibilities of the employer
  • The rights of the employee
  • The stages of an investigation
  • The role of suspension and dismissal
  • Practical session