A Highly Interactive Training Course On

Building Workplace Trust

Optimising Relationship, Teamwork and Performance

Building Workplace Trust
Course Schedule

CLASSROOM

23-27 Jun 2025
Dubai
$5,950
15-19 Sep 2025
London
$5,950
08-12 Dec 2025
Dubai
$5,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Recent research highlights a significant distinction between 'Trust Leaders' and 'Trust Laggards' within organizations. Trust Leaders, comprising the top 10% of companies, have employees who express high trust in their leaders and the organization. In contrast, Trust Laggards struggle with low trust levels among employees.

The benefits of being a Trust Leader are substantial: these organizations are over two and a half times more likely to experience revenue growth compared to Trust Laggards. They excel in critical areas such as customer loyalty, competitive positioning, ethical conduct, predictable financial outcomes, and profit growth. Trust Leaders cultivate the cultural conditions necessary for fostering high levels of trust.

This training course aims to equip participants with the tools and strategies to develop trust-building behaviors within their management and leadership practices, ultimately ensuring team and organizational success.

Course highlights include:

  • Case studies of organizations that have effectively built trust
  • Strategies to avoid actions that undermine trust
  • Techniques for deep listening and transparent communication to enhance trust
  • The importance of personal leadership and role modeling in building trust
  • Methods to cultivate a culture of trust throughout the organization.

What are the goals?

By attending this Coventry Academy training course, delegates will be able to:

  • Apply the skills necessary to increase employee trust in your leadership
  • Effectively use methods to ensure employees are engaged and committed to company and team objectives
  • Motivate and engage colleagues to gain their commitment and support
  • Use positive communication and influencing techniques to ensure employee engagement is optimized
  • Start the process of building a culture of trust in your organization

Who is this Training Course for?

This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:

  • Management professionals seeking to improve their leadership skills
  • Team Leaders seeking to build a strong loyal team
  • Leaders who are seeking to transform the culture of their organisation
  • Change managers tasked with transforming the culture of their organisation

The Course Content

Day One: What is Trust and How Does it Impact Organizational Effectiveness?
  • Trust as a Value: Its Origins and Connections
  • What the Research on Trust-Building Tells us?
  • Employee Engagement Studies about Trust
  • Causes of Trust Breakdown
  • Trust Benefits of Organizations with its High Levels
  • How Do You View People and How that Influences Trust?
Day Two: Trust Building Skills - Workshop 1
  • Deep Listening to Gain Respect
  • Avoid Misunderstandings: Reflecting, and Summarizing
  • Writing for Transparency: Do’s and Don’ts
  • Presenting for Transparency: Techniques, Do’s and Don’ts
  • Building Rapport and Respect
  • Understanding Others’ Values   
Day Three: Trust Building Skills Workshop 2
  • Letting Go: Control and Delegation Skills
  • Using Situational Leadership in Trust and Staff Independency
  • Being Assertive and Respected in Challenging Poor Behavior
  • Coaching People to Take Personal Responsibility  
  • Using Clarity and Honesty in Communication
  • Positive Feedback and Effort Appreciation  
Day Four: Leadership Role in Trust Building
  • Values-Driven and Authentic Leadership Among Teams
  • Practice Public Accountability and Integrity
  • The Power of Shadow for Leaders
  • Motivation Techniques to Stimulate Trust
  • Persuasion Skills and Techniques for Staff Buy-In
Day Five: Building a Culture of Trust in the Organisation
  • What is Culture?
  • Building Culture Techniques at the Organization
  • What Do Others Do to Build Culture?
  • Develop a Team Vision, Mission, and Values
  • Build a Team Culture of Inclusion
  • Change Management Journey Towards Trust