Operational Excellence in Crisis Management and Contingency Planning

This course helps participants identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents. The Course is to enable students to understand and apply the principles of emergency response planning and crisis management. It considers the need for emergency and crisis response planning and an integrated approach to emergency management. It is mainly To plan and prepare for effective Emergency Response Plans (ERP) that mitigates the potential consequences of an Incident to people (local community and personnel), environment, assets and reputation, and enables normal operations to be resumed efficiently.

By the end of this Coventry Academy training course, participants will be able to:

• Define crisis management
• Describe the stages of a crisis
• Apply best practice in putting crisis management into action
• Develop contingency plans
• Enhance common crisis management plan weaknesses
• Recognise how to establish a crisis management team
• Analyze the psychology of crisis management decisions
• Describe the emergency response scenarios
• Implement damage control
• Define the requirements and importance of Emergency and Crisis Response Management
• Discuss aspects of integrated emergency management
• Prepare to be ready and anticipate the unexpected event leading to a Crisis

This training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels.

This training course is suitable to a wide range of professionals but will greatly benefit:

• Incident Commander and deputies
• Safety & Security Management Team Members
• Risk Management & insurance Personnel
• Organization’s Crisis Management Team / Cell Members
• Quality Management Professionals
• Emergency Response Teams
• Line Managers and Supervisors
• Directors and Senior Executives
• Internal & External Affair management
• Team Leaders, managers or responsible parties who has safety, emergency, or crisis management responsibilities
• Other Professionals involved in Risk, Resilience, and Crisis management