A Highly Interactive Training Course On

Key Performance Indicators & Optimisation

Delivering Results by Aligning Measures with Strategy

Key Performance Indicators & Optimisation
Course Schedule

CLASSROOM

10-14 Feb 2025
Amsterdam
$5,950
28 Apr-02 May 2025
Dubai
$5,950
28 Jul-01 Aug 2025
Barcelona
$5,950
08-12 Sep 2025
London
$5,950
24-28 Nov 2025
Dubai
$5,950
09-13 Feb 2026
Amsterdam
$5,950

ONLINE

05-09 Jan 2026
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Why do some organizations struggle to remain competitive in the market? A significant reason is the absence of a robust Performance Management System that effectively collects, analyzes, and reports information on organizational performance. Developing such a system is crucial for understanding, adjusting, and enhancing operations across all departments. Performance measurement not only provides a means to quantify organizational success but also serves two additional critical functions:

  1. Development and Guidance: It forms the foundation for formulating and implementing organizational strategies.

  2. Motivation: It incentivizes management to achieve goals and inspires stakeholders to contribute towards achieving these goals at a higher level.

Performance measurements and Key Performance Indicators (KPIs) are essential tools for monitoring the execution of organizational strategies. Therefore, it is imperative for organizations to have well-defined strategies and effective mechanisms for executing them. A survey by the Monitor Group in 2006 revealed that "Strategy Execution" ranked as the top priority among senior executives.This Key Performance Indicators & Optimisation Training course equips participants with the essential knowledge and skills needed to implement effective performance management systems, driving organizational excellence and competitive advantage.

What are the goals?

By attending this Coventry Academy training course, you should achieve these goals:

  • Integrating Performance Measures in Strategic and Operational Management Systems
  • How to Link Strategy to Operational Activities
  • Methods for Developing and Implementing a Performance Measurement System
  • Provision of a Practical Resource Kit for Implementing Performance Measurements
  • Realize the Benefits of Utilizing an Effective Performance Measurement System
  • To Understand the Concept of Strategy and Strategy Execution
  • Address the Human Factors of Implementing a Performance Measurement System
  • Design and Develop Dashboards and Scorecards in Excel

Who is this Training Course for?

This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:

  • All Personnel Involved in Developing and Implementing Performance Measures
  • Advisors, Planners, and Others Developing Scorecards and Dashboards
  • Functional, Line and Operational Managers
  • Process Improvement / Quality managers
  • Project / PMO Managers

The Course Content

Day One: Understanding the Current Situation and the Need for Change
  • What is Performance Measurements and Management
  • The need for performance measurement
  • Current methods of measurement and common failings
  • Characteristics of good measures
  • Defining Strategy and how to translate it into action and Execution
  • Barriers and Success Factors related to Strategy Execution 
Day Two: Driving the Mission statement/aims into the Organization through Success Factors
  • Building a Strategy Focused Organization (SFO)
  • Balanced Scorecard and the Performance Metrics – The 4 Perspectives
  • Examples of Specific Metrics – Financial Perspective
  • Defining Critical Success Factors
  • Characteristics of Key Performance Indicators
  • Organization Excellence
Day Three: Planning to Implement Performance Measurement
  • Foundation for Successful Management – The Best Practice Model
  • How to develop and Standardize Performance Metrics
  • Examples of Specific Performance Metrics – Customer Perspective
  • The 6 phase model for implementing a successful Performance Measurement System
  • Implementation Phase 1: Gaining management commitment and selecting a winning team 
Day Four: Developing and Implementing Success Factors and Performance Measurements
  • Identifying and managing human factors in performance measurement
  • Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
  • Examples of Specific Performance Metrics – Process Perspective
  • Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps 
  • Implementation Phase 4: Performance Contracts Framework
  • Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
  • Examples of Specific Performance Metrics – Learning and Growth Perspective 
Day Five: Full Day Workshop on the Design and Development of Scorecards and Dashboards using “EXCEL”
  • Excel: Advanced features and skills for Dashboards and Scorecards including the following
  • Introduction and Dashboard Discussion
    • Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
    • Excel hands-on Exercise – Develop a Dashboard
  • Excel hands-on Exercise – Develop a BSC
  • Implementing Phase 6: Maintenance and Embedding the System
  • Review and wrap up