A Highly Interactive Training Course On

Stakeholder Management in Crisis: Ensuring Continuity and Trust

Strengthening Relationships During Uncertain Times

Stakeholder Management in Crisis: Ensuring Continuity and Trust
Course Schedule

CLASSROOM

12-16 May 2025
London
$5,950
25-29 Aug 2025
Dubai
$5,950
15-19 Dec 2025
Dubai
$5,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course.

Training Overview

Training Overview

Crises challenge the resilience and adaptability of organizations, with stakeholders playing a pivotal role in determining the outcome. Effective management of stakeholder relationships during a crisis requires exceptional communication, empathy, and strategic insight. The Stakeholder Management in Crisis: Ensuring Continuity and Trust training course provides participants with advanced tools and strategies to build and maintain stakeholder trust, manage expectations, and safeguard business continuity during difficult times. Through hands-on exercises, participants will develop the skills needed to navigate crisis management complexities, emerging more cohesive and resilient.

What are the goals?

By the end of this training course, participants will be able to:

  • Understand the challenges of stakeholder management in crises
  • Learn crisis communication techniques to build trust
  • Develop strategies to align stakeholder expectations
  • Strengthen organizational resilience through proactive stakeholder engagement

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Crisis managers and communication specialists
  • Business leaders and executives
  • Professionals responsible for stakeholder and public relations

How will this Training Course be Presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.

The Course Content

Day One: Understanding Crisis Dynamics
  • Defining crises and their impact on stakeholders
  • Identifying and prioritizing stakeholders in crisis scenarios
  • Frameworks for understanding the lifecycle of a crisis
  • Case studies: Lessons from global crisis events
Day Two: Communication Strategies During Crises
  • Developing a clear, transparent, and consistent communication plan
  • Handling media and public relations under pressure
  • Techniques to address misinformation and maintain credibility
  • Workshop: Crafting crisis communication messages
Day Three: Managing Stakeholder Expectations
  • Aligning stakeholder needs with organizational crisis responses
  • Building empathy and understanding through active listening
  • Strategies to rebuild stakeholder confidence and loyalty
  • Interactive role-playing: Stakeholder expectation scenarios
Day Four: Collaboration and Conflict Resolution in Crises
  • Engaging stakeholders as partners in crisis resolution
  • Resolving conflicts arising from divergent stakeholder interests
  • Developing win-win solutions in high-pressure situations
  • Practical exercises: Crisis collaboration and problem-solving
Day Five: Post-Crisis Recovery and Engagement
  • Evaluating the effectiveness of crisis response efforts
  • Rebuilding stakeholder relationships and trust post-crisis
  • Developing a proactive crisis management and stakeholder plan
  • Group presentations and action plan discussions