In today's competitive business landscape, customer satisfaction and loyalty are paramount for organizational success. To help you achieve and maintain high levels of customer satisfaction and loyalty while adhering to international standards, we present this comprehensive training program on Enhancing Customer Satisfaction and Loyalty with ISO 10001-10004 Compliance. This training course will provide you with the knowledge and skills needed to align your organization's practices with ISO 10001-10004 standards, fostering customer trust and loyalty.
What are the goals?
By the end of this training course, participants will be able to:
Understand the principles and requirements of ISO 10001-10004 standards
Develop and implement Codes of Conduct for customer satisfaction in line with ISO 10001
Effectively handle customer complaints and implement ISO 10002 compliant processes
Resolve customer disputes using ISO 10003 guidelines
Monitor and measure customer satisfaction using ISO 10004 methodologies
Implement continuous improvement strategies to enhance customer loyalty
Who is this training course for?
This training course is suitable to a wide range of professionals but will greatly benefit:
Quality managers and executives
Customer service managers and representatives
Compliance officers
Business process improvement specialists
Sales and marketing professionals
Anyone responsible for ensuring customer satisfaction and loyalty within their organization
How will this training course be presented?
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The facilitator will provide interactive presentation that incorporates slides, videos, group discussion, and practical exercises to examine all aspects of the topic.
Course Outline
Day One: Introduction to ISO 10001-10004 and Customer Satisfaction Concepts
Welcome and Course Overview
Understanding the Importance of Customer Satisfaction
Introduction to ISO 10001-10004 Standards
Benefits of ISO 10001-10004 Compliance
Principles of Customer-Centric Organizations
Day Two: ISO 10001 - Establishing Codes of Conduct for Customer Satisfaction
Review of ISO 10001 Requirements and Guidelines
Developing Codes of Conduct for Customer Satisfaction
Case Studies and Best Practices
Implementing and Communicating Codes of Conduct
Ensuring Compliance and Monitoring
Day Three: ISO 10002 - Handling Customer Complaints Effectively
Introduction to ISO 10002 Requirements and Framework