Do you want to learn the secrets of excellent communication? Understand how and why great decision making is a key attribute in the workplace today?
A successful business is made up of great people and emotional intelligence is the key to understanding and relating to people more effectively. This popular Coventry Academy training course offers delegates opportunities to try out new practices and techniques to evaluate and enhance their emotional intelligence
What are the goals?
By attending this Coventry Academy training course, delegates will be able to:
Analyse their current emotional intelligence levels and identify areas needing improvement
Use all 5 elements of emotional intelligence successfully
Gain clarity around decision making criteria and processes
Appreciate the impact of their decisions on others
Plan and prepare their communication more effectively
Use the right method of communication for the appropriate person and purpose
Who is this training course for?
This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:
Professionals who aspire to evaluate and develop their emotional intelligence
Current leaders who seek to refresh their emotional intelligence and decision-making skills
High Potential employees being fast tracked for leadership
Course Outline
Day One: Emotional Intelligence – Knowing yourself
Defining emotional intelligence and its benefits
Identifying the 5 elements of emotional intelligence
Evaluate your own levels of emotional intelligence
Using the 3 aspects of self-awareness in daily life
Understanding your own and others temperament styles
Self-regulation – developing self-discipline with insights from neuro-biology
The 3 functions of consciousness – how to resolve inner conflicts
Day Two: Emotional Intelligence at Work
Motivating yourself and others
What does an emotionally intelligent workplace look like?
Developing social skills and empathy
What is ego and how does it affect our relationships?
Applying the principles of emotional intelligence in work-related scenarios
How emotions and feelings differ and why it matters more than anything
How to remain calm and effective in the face of changes and challenges
Day Three: The Emotionally Intelligent Communicator
The 4 different styles of communication
How to manage insecurity and irritation before it affects our interactions
How to be more assertive with anyone – even narcissists!
How to find win-win solutions in conflict situations
How to give and receive feedback – negative and positive
Demonstrating confidence and credibility through body language
Day Four: Emotional Intelligence and Decision Making
How your temperament influences your decision making
What is cognitive bias and how to overcome it
Intuitive and rational decision making – when to use which
Vroom-Yetton Decision Making Model – helping you decide how to decide
Rational and Intuitive decision-making techniques and models
Making group decisions
Day Five – Self and Time Mastery
How our emotions and temperament affect our ability to manage time
Creating a programme to achieve work goals and maintain personal balance
Flow Theory – how to achieve peak states at work
Reducing mental, emotional, and physical stress
Creating a workplace that nurtures well-being
Where to next? Developing a plan for continuous learning
The certificate
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course