Crystal clear communication is crucial for all organisations wishing to be market leaders. It is essential in creating highly effective workforces and productive teamwork. Building lasting rapport with people enables individuals to develop trust, openness and meaningful relationships. In this increasingly technological world of email, SMS, WhatsApp, face to face communication is on the decline, even though there is strong evidence that productive face to face interactions are more effective in building future business.
This highly interactive Coventry Academy training course investigates tried and trusted management processes, procedures and methodology used by many blue chip companies to build productive and cohesive units. The skills offered from this course establish strong working relationships with individuals at all levels. In this course you will explore advanced behavioural techniques, alongside pure communication and leadership styles.
What are the goals?
By attending this Coventry Academy training course, delegates will be able to:
Utilise effective and efficient communication and influencing skills to ensure targets and tasks are fulfilled on time
Gain commitment and support from colleagues using innovative engagement and motivation tools
Massively improve your leadership skills
Understand how to encourage and develop your staff
Gain a working knowledge of behavioural leadership techniques to enable you to build lasting and meaningful rapport with internal and external customers alike
Who is this training course for?
This Coventry Academy training course is suitable for a wide range of professionals but will greatly benefit:
Individuals who need to persuade others in an ethical manner
Individuals are being developed for promotion
Individuals who wish to improve their rapport building skills
Individuals designated as having leadership potential
Individuals who’s KPIs rely strongly on communication skills
Individuals who need to disseminate newly learned skills, or key information to others
Individuals within a training role for their organisation
Course Outline
Amongst a wide range of valuable topics, the following areas will be prioritised:
The art of building lasting rapport
Creating a climate of trust within the workplace
Crystal clear communication through enhanced listening and questioning techniques
The ability to create a positive first impression every time
How to read international body language
Key concepts of NLP and Emotional Intelligence
The skills to create a positive work environment where teams and individuals are motivated and committed to achieve well-formed outcomes
How to communicate with small, or large audiences
Understand the key drivers to progress with enthusiasm and assurance
Notice your unconscious messages and following your intuitions
The certificate
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course