This highly interactive and practical training course will comprehensively prepare delegates to skillfully develop and Write Effective Policies and Procedures. The core focus will be on making these fully operative within their organization by considering the full spectrum of issues such as process, workflows, compliance, language, organizational values and culture. Delegates will explore techniques to ensure that Policies and Procedures are welcomed, accepted and fully implemented by all those who need to use them. This Coventry Academy training course provides a definitive guide to creating purposeful Policies and Procedures Documents, demonstrates online resources and even provides editable Templates for future use of all delegates. Distribution of the documents on modern devices such as smartphones and tablets will be explored, and publishing resources identified.
What are the goals?
By attending this Coventry Academy training course delegates will be able to make a substantial, positive impact on the Policy Management best practices within their organization, more specifically:
Demonstrate Highly Effective Drafting Skills, Which Will be Useful Tools in All Types of Documents
Analyse the Clarity of Expression in All Documents
Apply Methods to Highlight Potential Problems with Existing Policies and Procedures and Improve Their Effectiveness
Illustrate the Impact of Non-Compliance and Build Fully Compliant Procedures
Demonstrate Ability to Manage and Reduce Risk Effectively
Who is this training course for?
This training course is designed for delegates to build key capabilities to optimize productivity, that enable organizational success through the achievement of corporate goals.
This training course is suitable to a wide range of professionals, but will greatly benefit:
Human Resource Professionals and Policy Owners and Writers Who Wish to Advance Their Knowledge and Skills
Managers at All Levels Who Wish to Consolidate, Refresh and Reinforce Their Knowledge and Skills
Course Outline
Day One: Diagnostic - Foundation of Policy & Procedure Development
Importance of policies and procedures to the organization
Hierarchy of documents and types of policy and procedures
Mapping of Process and workflow for efficiency and productivity
The impact of change on Policies and Procedures
The DDIE Strategic Planning Process
Considering Organisational Culture and Values
Day Two: Diagnostic and Development of Policy & Procedure
Simplifying process with a flow chart
Mind mapping as a pre-writing exercise
Effective technical writing cycle
Defining Key Content that matters
Developing A Policy – Best Practice Template Framework & Content
Developing A Procedure – Best Practice Framework and Content
Day Three: Governance and Legal Requirements
The legal and compliance role of Policies and Procedures
The review process and approval
The rationale of writing disclaimers
Reviewing for absolutes, conditional phrases and other hidden legal issues
Importance of Employee Acknowledgment and Compliances
The Importance of International Standards –ISO
Day Four: Implementation of Policy & Procedures
Change Management strategies to ensure effective implementation
Differentiate between visual clarity and visual clutter
Enabling users to locate information efficiently
Publication formats and related technology
Checklist: Is your document format designed for readability?
Coordinating and communicating the changes
Day Five: Evaluation
Management of the Revision cycle
Evaluating the need for changes in policy or procedure
Revisions with minimum disruptions inclusive of acceptance
Do’s and don’ts of electronic policies and procedures
Case Studies of Policies and Procedures
Action Plan for Sustainability – DDIE and Policy Content Checklist
The certificate
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course