This exciting Coventry Academy training course is designed to provide participants with a masterclass on leadership communication in the digital age. All leaders should understand the dangers and limitations of new ways of communicating online and digitally.
In this very hands-on course, participants will learn practical skills that can readily be applied to their work environment and help them achieve their personal, team, and organisational goals. Delegates will develop the necessary skills to communicate successfully with all stakeholders.
What are the goals?
By the end of this Coventry Academy training course, you will be able to:
Describe ways to remove barriers to effective communication
Understand the advantages and disadvantages of digital communication
Assess the latest research on how to make digital communication effective
Differentiate between fact and fiction about digital communication
List ways to personally improve communication competencies
Who is this training course for?
All Leaders, Supervisors, Team Leads, and Managers
Human Resource Staff
Public Relations Professionals
Marketing Personnel
Course Outline
Day One – Understanding the Psychology of Communication
The psychology of communication
Different ways to communicate electronically and in-person
The dangers of digital communication
Communication barriers and how to overcome them
Restricting PowerPoint to enhance communication
Day Two – Improving e-Communication
Recognising e-communication advantages and disadvantages
Online meetings – avoiding “Zoom Fatigue.”
Instant messaging, podcasts, and blogs
Corporate websites – are they still relevant?
e-Communication barriers and how to overcome them
Day Three –Neuro-scientific and Brain Research into Communication
Communication starts with the eyes
Neuro-scientific communication – the role of the brain image
Our brain cannot cope with too much information
Multi-tasking – does it work?
The impact of emotions on behaviour
Day Four – The Science of Communication
Communicating across cultures – the science
Communication is not all about body language
Turning off your smartphone can make you work better
Why do people troll and what to do about it?
The latest exciting brain studies
Day Five – Becoming a Master Communicator
Using big words does not make you look smarter
Understanding other generations (Boomer, X, Millennial, & Z)
Communication across generations
Avoiding ‘groupthink’ in decision making
Personal action planning
The certificate
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course