إدارة الصراع مع الذكاء العاطفي

نظرة عامة على الدورة التدريبية

Emotional intelligence is key to managing relationships which in turn gives you the ability to manage and resolve conflicts which can arise for so many reasons in our business and private lives. This managing conflict with emotional intelligence training course encourages you to consider your personal traits, habits and behaviours before enabling you to build a repertoire of skills that, when applied, will give you the ability to resolve conflict and achieve more through building better relationships at work.

During this training course, you will discover how emotions can always play a part in relationships and how you can learn to manage your emotions and begin to manage the emotions of others in a positive way to help you control inner reaction and thoughts. Successful people in business are able to understand the part that emotions play in their life and their actions and the course will help you to unlock skills to resolve conflict effectively.

ستتضمن هذه الدورة التدريبية لأكاديمية كوفنتري:

• Understanding how emotions impact on relationships
• A full description of Emotional Intelligence and how to apply it to good effect
• How leaders can develop their relationship skills to communicate vision effectively
• The application of personal development theories and practices when managing conflict
• Effective application of skills to deal with difficult conversations
• How to prepare effectively for negotiations