Emotional intelligence is key to managing relationships which in turn gives you the ability to manage and resolve conflicts which can arise for so many reasons in our business and private lives. This managing conflict with emotional intelligence training course encourages you to consider your personal traits, habits and behaviours before enabling you to build a repertoire of skills that, when applied, will give you the ability to resolve conflict and achieve more through building better relationships at work.
During this training course, you will discover how emotions can always play a part in relationships and how you can learn to manage your emotions and begin to manage the emotions of others in a positive way to help you control inner reaction and thoughts. Successful people in business are able to understand the part that emotions play in their life and their actions and the course will help you to unlock skills to resolve conflict effectively.
This Coventry Academy training course will feature:
Understanding how emotions impact on relationships
A full description of Emotional Intelligence and how to apply it to good effect
How leaders can develop their relationship skills to communicate vision effectively
The application of personal development theories and practices when managing conflict
Effective application of skills to deal with difficult conversations
How to prepare effectively for negotiations
What are the goals?
By the end of this Coventry Academy training course, participants will be able to:
Understand and develop personal and interpersonal skills when dealing with people
Identify ways to apply emotional intelligence in building successful business relationships
Understand how to control emotions when experiencing stressful situations
Demonstrate effective methods for influencing others
Understand how to read the emotions of others before managing relationships
Who is this training course for?
This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:
Delegates who want to achieve more through having a good understanding of Emotional Intelligence
Managers who are being prepared for promotion and are required step up in areas of leadership
Managers who are looking to refresh their interpersonal skills when influencing and working with others
Leaders who need to communicate vision more effectively for better results
How will this training course be presented?
This training course will utilise a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The course provides input based on popular published works. It uses tools and questionnaires to encourage delegates to learn about their own traits and responses to situations before encouraging them to apply new techniques to enhance their effectiveness. The course will be highly participative and enjoyable with interactive exercises throughout.
Course Outline
Day One: When and How Does Conflict Arise in the Workplace?
Identifying causes of conflict
Our central belief system and inner conflict
Conflict resolution models and techniques
Managing conflict within teams
The emotional context of conflict escalation
Workplace conflict avoidance
Day Two: What is Emotional Intelligence and How can it be Applied?
Emotional intelligence in context with management psychology
The principles on which emotional intelligence is founded
Key factors in intrapersonal skill development
How non-verbal signals communicate the emotional state
Developing effective questioning and listening to understand emotions
Developing language patterns for diffusing conflict
Day Three: Leading with Emotional Intelligence
Principles of leadership and management
The importance of communicating vision for emotional engagement
How leaders inspire confidence in others
Assessing and improving your emotional intelligence
How do successful leaders become emotionally savvy
Language patterns for influence and motivation
Day Four: Emotionally Intelligent Conflict Resolution Strategies
Separating the people, problems and emotions in a conflict
4 key options for addressing conflict
Creating emotionally intelligent relationships
Fundamentals of emotional intelligence for conflict resolution
Structuring conversations to achieve settlement
Unbiased and non-judgemental approaches to resolving conflict
Day Five: Negotiation Planning for Conflict Avoidance
Engagement or avoidance attitudes to conflict
Controlling emotional tension in the workplace
Principles of negotiation and disagreement
Handling difficult conversations
Maintaining relationships and repairing when they fail
Personal planning for building skills
The certificate
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course