This training program emphasizes the crucial role of Service Level Agreements (SLAs) in supporting companies reliant on long-term partnerships with external service providers to achieve strategic objectives. Effective management of these corporate relationships requires comprehensive understanding of partnership dynamics and adept problem-solving skills.
An SLA defines the metrics driving service quality, functioning either as a legal contract between external suppliers and clients or as a formal agreement within internal corporate departments providing services to their peers. It is essential for all stakeholders in service provision to grasp the complexities and procedures inherent in contractual service scenarios.
Key features of the Coventry Academy training course include:
By the end of this training course, participants will be able to:
This training course will benefit All Levels of Personnel Engaged in Purchasing and Procurement, Commercial and Contracts Management Departments, and Technical Operatives providing Performance Under Service Level Agreements. It will enable them to contextualise their work, understand the Contract and Become Aware of the Different Issues and Risks Associated with SLA Contracting.
This Coventry Academy training course is suitable for a wide range of professionals but will greatly benefit:
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes high levels of participant discussion, group interaction, delegate group exercises and case studies. Delegates will be encouraged to raise their own issues and problems faced within their industry or organisations for discussion on a confidential basis.
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