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Um curso de formação altamente interativo sobre

Competências avançadas de comunicação para a mulher profissional

Applying Interpersonal Skills to Challenging Situations
Coventry Academy - Advanced Communication Skills for the Professional Woman
5
Dias

Horários dos cursos

 Em linha
 12-16 Aug 2024
 $3,950
 Em linha
 04-08 de novembro de 2024
 $3,950
 Em linha
 24-28 Feb 2025
 $3,950

Visão geral do curso de formação

In an increasingly demanding workplace, the ability to build and maintain workplace relationships and confront situations assertively and openly is essential to ensure minimum stress and maximum performance. Professional women work to refine their skills of emotional intelligence, empathy and non-verbal communication. The secret of successful women is their ability to use these skills in a range of challenging situations. This comprehensive and innovative 5-day training course will help delegates to build on their existing skill base and enhance the way they work with   others and deal effectively and efficiently with circumstances that others might find too overwhelming.

Quais são os objectivos?

By attending this training course, delegates will be able to:

  • Explain the psychological framework of good working relationships
  • Understand the way personalities react differently to situations
  • Analyse the origins of inappropriate behaviour and poor performance
  • Vary their social style in a range of situations
  • Apply their communication skills to facilitate teamwork and cooperation

A quem se destina este curso de formação?

This Coventry Academy training course is suitable to a wide range of women professionals but will greatly benefit:

  • Senior managers, especially those who are newly promoted
  • Line managers and supervisors 
  • HR generalists & Business Partners
  • HR specialists
  • Personal Assistants

Descrição do curso

Day One: Communication and Interpersonal Skills
  • Understanding the importance of ‘people’ skills and how they affect the job
  • Determining interpersonal strengths and weaknesses
  • Evaluating common behaviour styles
  • Defining what makes people ‘difficult’
  • Emotional intelligence and empathy
  • Nonverbal communication
Day Two: Selection & Promotion Interviewing
  • The purpose of the interview
  • Understanding the requirements of the role
  • Behavioural and competence-based questions
  • Questioning and listening skills
  • Probing and contrary evidence
  • Practical Session
Day Three: Using Workplace Mediation
  • What is mediation?
  • Who can mediate and what can be mediated?
  • Stages in mediation
  • How to handle an impasse
  • Coming to agreement
  • Practical Session
Day Four: Developing Negation and Persuasion Skills
  • The process of negotiating
  • Negotiating is not compromising or compelling
  • Range of possible outcomes
  • The successful negotiator
  • Mistakes to avoid
  • Practical session
Day Five: Conducting Investigations
  • Which situations require and independent investigator?
  • The responsibilities of the employer
  • The rights of the employee
  • The stages of an investigation
  • The role of suspension and dismissal
  • Practical session

O certificado

  • Coventry Academy e-Certificate of Attendance will be provided to delegates who attend and complete the online course

Academia de Coventry
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