A diplomacia efectiva na sala de reuniões é essencial para gerir conflitos e disputas que podem surgir em qualquer organização. A capacidade de navegar nesses conflitos com habilidade e graça pode ser a diferença entre o sucesso e o fracasso na sala de reuniões. Este curso de cinco dias foi concebido para fornecer aos participantes os conhecimentos, as competências e as estratégias necessárias para gerir eficazmente os conflitos e as disputas na sala da direção, construir relações fortes e comunicar eficazmente com os membros da direção e outras partes interessadas.
Quais são os objectivos?
By the end of this training course, participants will be able to:
Understand the dynamics of boardroom conflict and identify common sources of conflict
Develop effective communication strategies to build strong relationships in the boardroom
Understand the negotiation process and apply advanced negotiation skills to resolve conflicts
Manage difficult conversations and de-escalate tense situations in the boardroom
Develop and implement effective conflict resolution processes
Foster a culture of diplomacy in the boardroom
A quem se destina este curso de formação?
This training course is suitable to a wide range of professionals but will greatly benefit:
Executives
Board members
Senior managers
Professionals who are responsible for managing conflicts and disputes in the boardroom
Descrição do curso
Day One: Understanding the Dynamics of Boardroom Conflict
Introduction to boardroom diplomacy and conflict management
The impact of conflict on organizational success
Common sources of boardroom conflict
Identifying the different conflict management styles
Understanding the role of emotions in conflict
Day Two: Building Strong Relationships and Effective Communication in the Boardroom
The importance of relationship-building in the boardroom
Techniques for effective communication in the boardroom
Active listening and its role in conflict resolution
Strategies for building rapport and trust
Developing and delivering persuasive messages
Day Three: Advanced Negotiation Skills for Boardroom Diplomacy
Understanding the negotiation process
Preparing for a successful negotiation
Tactics and techniques for successful negotiation
Overcoming impasses in negotiation
Dealing with difficult negotiators
Day Four: Managing Conflict and Difficult Conversations in the Boardroom
Approaches for managing conflict in the boardroom
Addressing difficult conversations with tact and diplomacy
Strategies for de-escalating tense situations
Managing emotions and keeping the conversation on track
Resolving conflict through collaboration
Day Five: Best Practices for Effective Boardroom Diplomacy
Developing a culture of diplomacy in the boardroom
Creating effective conflict resolution processes
The role of mediation and outside experts
Creating agreements that work for all parties involved
Ensuring a positive outcome for all stakeholders involved
O certificado
Coventry Academy e-Certificate of Completion for delegates who attend and complete the training course