This Operational Excellence in Crisis Management and Contingency Planning training course shall effectively help the organisation to develop a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plans. The course was prepared to ensure that all delegates will gain the best practices in developing, assessing and determining consequences of contingency plans, and helps participants identify the most common weaknesses found in many crisis management plans.
This attractive Coventry Academy training course was tailored to fit with different kind of industries where the organisation reputation before, during and after the crisis are well maintained. The course will offer to the attendees the professional methods of identifying, preventing, and damage controlling at different types of crisis situations.
Este curso de formação da Coventry Academy inclui
Latest theories of identifying potential risks or situations
Developing a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plan and procedures
Dealing with various stages of a crisis
Damage control guidance
Crisis management team training and compliance
Quais são os objectivos?
This course helps participants identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents. The Course is to enable students to understand and apply the principles of emergency response planning and crisis management. It considers the need for emergency and crisis response planning and an integrated approach to emergency management. It is mainly To plan and prepare for effective Emergency Response Plans (ERP) that mitigates the potential consequences of an Incident to people (local community and personnel), environment, assets and reputation, and enables normal operations to be resumed efficiently.
No final deste curso de formação da Coventry Academy, os participantes serão capazes de
Define crisis management
Describe the stages of a crisis
Apply best practice in putting crisis management into action
Develop contingency plans
Enhance common crisis management plan weaknesses
Recognise how to establish a crisis management team
Analyze the psychology of crisis management decisions
Describe the emergency response scenarios
Implement damage control
Define the requirements and importance of Emergency and Crisis Response Management
Discuss aspects of integrated emergency management
Prepare to be ready and anticipate the unexpected event leading to a Crisis
A quem se destina este curso de formação?
This training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels.
This training course is suitable to a wide range of professionals but will greatly benefit:
Incident Commander and deputies
Safety & Security Management Team Members
Risk Management & insurance Personnel
Organization’s Crisis Management Team / Cell Members
Quality Management Professionals
Emergency Response Teams
Line Managers and Supervisors
Directors and Senior Executives
Internal & External Affair management
Team Leaders, managers or responsible parties who has safety, emergency, or crisis management responsibilities
Other Professionals involved in Risk, Resilience, and Crisis management
Como é que esta ação de formação será apresentada?
This Coventry Academy training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will enhance the participants planning & leadership capabilities through assessment, syndicate role play, and group discussions. Participants will be given a full student manual with the latest standards that they shall easily adapt at their workplace.
This training course includes the following training methodology as percentage of the total training time:
30% Lectures
30% Workshops and Case Studies
20% Group Work & Practical Exercises
20% Videos & General Discussions
Descrição do curso
Day One: Theories of Risk & Disasters
Theories of crises
Types of Crises (Related to different types of Hazards)
What Is Crisis Management
MITIGATE – PLAN – RESPOND – RECOVER
Systems ideas and risks
Health and safety management
The management of organizational risks
Safety culture
Case studies
Day Two: Crises Management Principles
An Introduction to Crisis Management
The elements of crisis management
Crisis Technology and Analytics
Mitigate potential hazards caused by natural and human-induced disasters
Crisis Management and Decision-making
Stakeholders and parties involved in during emergencies
Ethics in a Crisis
Conducting Risk/Hazard/Vulnerability Assessment
Day Three: Risk Management Principles
Difference between Risk Management & Risk Assessment
Hazard Analysis and Disaster Planning
The importance of risk management
Management of organizational risk culture
Risk communications
The business impact analysis
Business continuity planning
Day Four: Crisis Management Team Formation & Operations
Levels of command and Formation of the crisis management team
Command and Control
CMT roles & responsibilities
Incident Management Team (IMT) roles & responsibilities
Emergency Response Team (ERP) roles & responsibilities
CMT operations
Liaison with the emergency services
Communication with the public before, during and after a crisis
Maintaining Organization Reputation
Day Five: Contingency Planning, Emergency Response & Damage Control Process
Developing plans and strategies to help organizations prepare, respond and recover from disasters.
Managing Low-Intensity Crises
Integrated Emergency Management
Disaster Inquiries
Damage Control & Disaster Risk Reduction
Most Hazardous Emergency Scenario
Establish and maintain Medical Emergency Response (MER) Plans
ER reports and documentation content (forms/ checklists)
Training & Competency (The different types of Training and Drills)
Case Study (Fire & Evacuation at Workplace)
O certificado
Coventry Academy Certificate of Completion for delegates who attend and complete the training course