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A highly interactive training course on

Operational Excellence in Crisis Management
and Contingency Planning

Coventry Academy - Operational Excellence in Crisis Management <br><noscript><img src=
5
Days

Course Schedules

 Dubai
 03-07 Feb 2025
 $5,950
 Dubai
 02-06 Jun 2025
 $5,950
 Dubai
 03-07 Nov 2025
 $5,950

Training course overview

Welcome to the Operational Excellence in Crisis Management and Contingency Planning training course by Coventry Academy, designed to equip organizations with essential skills for developing robust emergency preparedness and contingency plans.

In today's unpredictable business environment, it is critical for organizations to have a structured methodology in place for organizing, drafting, and implementing effective contingency plans. This course is meticulously crafted to ensure delegates gain expertise in developing, assessing, and understanding the consequences of contingency plans. It also focuses on identifying common weaknesses in crisis management plans, thereby enhancing preparedness.

Tailored to cater to various industries, this training emphasizes maintaining organizational reputation throughout crisis situations. Participants will learn professional methods for identifying potential risks, preventing crises, and effectively managing damage control across different scenarios.

Key features of this training course include:

  • Exploring the latest theories and methodologies for identifying potential risks and crisis situations.
  • Developing a standardized approach to organizing, drafting, and implementing emergency preparedness and contingency plans.
  • Addressing various stages of a crisis, from initial response to recovery.
  • Guidance on effective damage control strategies during crises.
  • Training and compliance for crisis management teams to ensure readiness and effectiveness.

What are the goals?

This course helps participants identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents. The Course is to enable students to understand and apply the principles of emergency response planning and crisis management. It considers the need for emergency and crisis response planning and an integrated approach to emergency management. It is mainly To plan and prepare for effective Emergency Response Plans (ERP) that mitigates the potential consequences of an Incident to people (local community and personnel), environment, assets and reputation, and enables normal operations to be resumed efficiently.

By the end of this Coventry Academy training course, participants will be able to:

  • Define crisis management
  • Describe the stages of a crisis
  • Apply best practice in putting crisis management into action
  • Develop contingency plans
  • Enhance common crisis management plan weaknesses
  • Recognise how to establish a crisis management team
  • Analyze the psychology of crisis management decisions
  • Describe the emergency response scenarios
  • Implement damage control
  • Define the requirements and importance of Emergency and Crisis Response Management
  • Discuss aspects of integrated emergency management
  • Prepare to be ready and anticipate the unexpected event leading to a Crisis

Who is this training course for?

This training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels.

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Incident Commander and deputies
  • Safety & Security Management Team Members
  • Risk Management & insurance Personnel
  • Organization’s Crisis Management Team / Cell Members
  • Quality Management Professionals
  • Emergency Response Teams
  • Line Managers and Supervisors
  • Directors and Senior Executives
  • Internal & External Affair management
  • Team Leaders, managers or responsible parties who has safety, emergency, or crisis management responsibilities
  • Other Professionals involved in Risk, Resilience, and Crisis management

How will this training course be presented?

This Coventry Academy training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will enhance the participants planning & leadership capabilities through assessment, syndicate role play, and group discussions. Participants will be given a full student manual with the latest standards that they shall easily adapt at their workplace.

This training course includes the following training methodology as percentage of the total training time:

  • 30% Lectures
  • 30% Workshops and Case Studies
  • 20% Group Work & Practical Exercises
  • 20% Videos & General Discussions

Course Outline

Day One: Theories of Risk & Disasters
  • Theories of crises
  • Types of Crises (Related to different types of Hazards)
  • What Is Crisis Management
  • MITIGATE – PLAN – RESPOND – RECOVER
  • Systems ideas and risks
  • Health and safety management
  • The management of organizational risks
  • Safety culture
  • Case studies
Day Two: Crises Management Principles
  • An Introduction to Crisis Management
  • The elements of crisis management
  • Crisis Technology and Analytics
  • Mitigate potential hazards caused by natural and human-induced disasters
  • Crisis Management and Decision-making
  • Stakeholders and parties involved in during emergencies
  • Ethics in a Crisis
  • Conducting Risk/Hazard/Vulnerability Assessment
Day Three: Risk Management Principles
  • Difference between Risk Management & Risk Assessment
  • Hazard Analysis and Disaster Planning
  • The importance of risk management
  • Management of organizational risk culture
  • Risk communications
  • The business impact analysis
  • Business continuity planning
Day Four: Crisis Management Team Formation & Operations
  • Levels of command and Formation of the crisis management team
  • Command and Control
  • CMT roles & responsibilities
  • Incident Management Team (IMT) roles & responsibilities
  • Emergency Response Team (ERP) roles & responsibilities
  • CMT operations
  • Liaison with the emergency services
  • Communication with the public before, during and after a crisis
  • Maintaining Organization Reputation
Day Five: Contingency Planning, Emergency Response & Damage Control Process
  • Developing plans and strategies to help organizations prepare, respond and recover from disasters.
  • Managing Low-Intensity Crises
  • Integrated Emergency Management
  • Disaster Inquiries
  • Damage Control & Disaster Risk Reduction 
  • Most Hazardous Emergency Scenario
  • Establish and maintain Medical Emergency Response (MER) Plans
  • ER reports and documentation content (forms/ checklists)
  • Training & Competency (The different types of Training and Drills)
  • Case Study (Fire & Evacuation at Workplace)

The certificate

  • Coventry Academy Certificate of Completion for delegates who attend and complete the training course

Coventry Academy
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