The role of the First Line Manager is diverse, covering a wide range of operational, functional and development areas. The role is without a doubt, pivotal in an organisation’s success. It provides the main integration of managing the operations and functional accountability that will define the success and viability of the company. This may be the first managerial position in your career. It is of critical importance that First Line Managers receive the best development in order to succeed in their role.
On this highly interactive and engaging training course, participants will gain the required knowledge, understanding and skills to be able to lead and manage as First Line Managers effectively. The training course will start with understanding the key components of the role, behaviours and competences. It is important that problem solving, creative, critical and systems thinking is understood in order to make the most effective decision in the workplace. Communication and key interpersonal skills, along with active planning of team resources are subsequently covered, culminating in getting the best out of others through pro-active performance management and on-the-job coaching.
This training course will feature:
The importance of the First Line Manager role for organizational success
Techniques and skills to analyse risks and problems in order to provide effective decisions
Key interpersonal skills needed to influence others through effective work-based communication
Essential organising, resource and team planning techniques
Methods for developing increased performance
Quais são os objectivos?
By the end of this training course, participants will be able to:
Understand the role of the First Line Manager in achieving organisational success
Apply key work-based problem solving, critical thinking and decision-making processes
Define and apply work-based influence and communication techniques
Organise and plan the effective use of Team resources
Provide performance management techniques to increase the performance of others
A quem se destina este curso de formação?
This training course is suitable for a wide range of professionals working in the First Line Manager role in any industry, but will greatly benefit:
Managers
Team Leaders
Supervisors
Newly promoted, or identified future Managers, Team Leaders or Supervisors
Como é que esta ação de formação será apresentada?
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes active discussions, highly engaging exercises, relevant case-studies and targeted videos on the subject matter. In addition, a Personalities Profile Assessment will be used with directed feedback from the Tutor on the results.
Descrição do curso
Day 1: The Role of the First Line Manager
Understanding the First Line Manager Role
Key Behaviours, Characteristics and Competence
Understanding leadership preference style
Maximising your personal Power Bases
Applying Emotional Intelligence for order
Managing change in the workplace
Day 2: Operational Problem Solving and Critical Thinking Skills
Risk analysis and identification of problems
Essential work-based problem-solving models and techniques
Harnessing the power of Creativity and Innovation
Group Think: Application and Analysis
Critical and Systems Thinking in work
Maximising key decision-making processes
Day 3: Influencing Others for Success
Influence or Persuasion?
Defining key personalities in the workplace
Mastering powerful Interpersonal techniques
Overcoming issues using the Golden Phrase of communication
Developing personal authenticity, credibility and trust
Managing meetings and handover briefings
Day 4: Organising and Managing Your Team Resources
Time management: ‘Killers and Liberators’
Essential Project Planning and Organising skills
Allocating resources effectively and efficiently
Motivation - defining need to lead others
Effective delegation & Job Enrichment
Team dynamics and structure for high performance
Day 5: Managing Others Performance for Operational Excellence
Unlocking people performance and potential
Setting goals and objectives for increased performance
Work place Coaching for maximum results
Continuous improvement through individual feedback
Practical: Performance Exercise
Review and Next Steps
O certificado
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course.