First Line Manager

Training course overview

The role of the First Line Manager is diverse, encompassing a wide range of operational, functional, and developmental responsibilities. This position is crucial for an organization’s success, as it integrates the management of operations with functional accountability. For many, this may be their first managerial role, making effective development essential for success.The First Line Manager Training Course emphasizes the pivotal role of First Line Managers in integrating operational management and ensuring functional accountability, which are foundational to the organization’s overall success.

In this highly interactive and engaging training course, participants will gain the knowledge, understanding, and skills necessary to lead and manage effectively as First Line Managers. The course begins with an exploration of the key components of the role, including behaviors and competencies essential for effective management. Emphasis will be placed on problem-solving, creative thinking, and systems thinking to facilitate informed decision-making in the workplace.

Communication and interpersonal skills will be covered, along with proactive team resource planning, culminating in strategies for maximizing team performance through effective performance management and on-the-job coaching.

This training course will feature:

• The significance of the First Line Manager role in organizational success
• Techniques for analyzing risks and problems to make effective decisions
• Key interpersonal skills for influencing others through effective communication
• Essential organizing, resource management, and team planning strategies
• Methods for enhancing team performance and engagement