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- About Us
A highly interactive training course on
Advanced Communication & Problem Solving
Training course overview
Excellent communication is vital for fostering a highly effective and productive organization. Building rapport with individuals promotes trust, openness, and meaningful relationships. This highly interactive Coventry Academy training course delves into tried-and-true management processes, procedures, and methodologies that help create productive and cohesive teams while establishing strong working relationships.
Participants will explore key areas such as behavior, communication, and leadership styles. The course will cover techniques for identifying problems and generating solutions, as well as evaluating creative approaches and challenging conventional outcomes thinking. Among these skills, decision-making and problem-solving are paramount; making timely, well-considered, and informed decisions will drive your team and organization toward well-deserved success.
What are the goals?
By attending this Coventry Academy training course, you should achieve these goals:
- Determine pragmatic methods for effective communication
- Appreciate the impact of personality on creativity, decision making & problem solving process
- Develop strategies for creating a positive work environment
- Recognise differing behavioural styles & learn to adapt to build lasting rapport
- Understand your key roles in encouraging & developing your staff thru the power of personal motivation & effective communication
Who is this training course for?
This Coventry Academy training course is intended to take those who supervise other people and processes and give them pure communication and leadership skills to enable them to have the capacity to both lead and manage people. "Good Communication and Leadership skills has always been the best and essential tool in driving a bigger workforce". For example:
- Individuals with leadership potential
- Individuals being developed for promotion
- Professionals who need to communicate effectively to fulfill their role
- Individuals who can disseminate newly learned skills within the workplace
- Professionals who problem solve and require strong decision making skills
Organizational Impact
- How well do I solve problems? outcomes and personal cognitive strengths
- Using the “whole brain” to make rational, informed and balanced decisions
- Flexibility on leadership and thinking; opening the mind to new ideas
- A structured model for problem solving; balancing logic and emotional responses
- Unexpected events that destroy equilibrium; the unpredictable factor
- Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change
Course Outline
Module 1: Advanced Communication & Interpersonal Skills
Day One: How to Build Lasting Rapport
- The art of building lasting rapport
- How to identify behavioural traits and react to them
- How to modify your own behaviour to match other’s
- Sharpen your senses to the signals others are sending you
- Connect with colleagues and clients at a level that creates deeper trust and commitment
- Read body language in order to understand how others are thinking and responding to you
Day Two: Self-Awareness: How to Gain a Greater Understanding of Yourself
- Key concepts of NLP and Emotional Intelligence
- Connecting your feelings for greater self awareness
- Eliciting emotions
- Noticing your unconscious messages and following your intuitions
- Self-talk and what it means
- Internal and external referencing
Day Three: Crystal Clear Communication
- Powerful listening and questioning techniques
- Thinking and language patterns
- Sub-modalities
- Perceptual positions
- Climates of trust
- Well formed outcomes
Day Four: Empathy: The Ability to Understand Situations from Another’s Perspective
- Review how to sharpen your senses to the signals others are sending you
- Communicating first impressions - the secrets of body language
- How we communicate
- Filters to communication
- Learning Styles
- Modelling: how others do things
Day Five: Motivation: How to get the most from Yourself and Other
- Logical levels of change
- The importance of values in motivation
- Eliciting values for yourself and your organisation
- Setting goals that motivate
- Creating a positive future for your organisation
- Testing your well-formed outcomes
Module 2: Advanced Problem Solving & Decision Making
Day Six: Decision Making and Problem Solving – Symbiotic Partners
- Leadership and the dynamics of decision making
- 21st century Leadership - “decision architects” of future performance
- Impacting variables: values, bias and hubris in seeking ethical solutions
- Personality Type and cognitive preferences in decision making
- Psychometric assessment on your problem-solving preferences
- “Collective wisdom” a structured process for grounded solutions
Day Seven: Applying Structured Techniques to Organisational Issues
- How well do I solve problems? outcomes and personal cognitive strengths
- Using the “whole brain” to make rational, informed and balanced decisions
- Flexibility on leadership and thinking; opening the mind to new ideas
- A structured model for problem solving; balancing logic and emotional responses
- Unexpected events that destroy equilibrium; the unpredictable factor
- Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change
Day Eight: The Quest for Continuous Improvement – A Journey not a Destination
- Encouraging creative problem solving for continuous improvement
- Appreciative Enquiry and a focus on positive dialogues
- Solution Focus methodology: a transformational tool for business dialogues
- Diagnostic tools for identifying and addressing organisational issues
- TRIZ: Applying techniques to innovate and improve process and product
- Capturing the creative capacity of the millennial generation
Day Nine: Building Creative Capability in Self, Others and the Wider Organisation
- “How creative am I”? Challenging self-imposed assumptions
- Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
- Where do good ideas come from? “Imagineering”: current examples from technology
- “Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
- Fostering and facilitating organisational innovation
- Building the creative organisation: a menu for good leadership practice
- Creative leadership dialogues to influence, persuade and align your people
Day Ten: The Creative Leader in the Innovative Organisation
- Leadership style, cognitive processes decision-making outcomes
- Enhancing Serendipity
- Ensuring alignment with corporate mission
- Assessing creativity in your organisation and identifying “roadblocks”
- Establishing "innovation champions"; a strategy for promoting innovation and change
- Designing a personal plan for innovation in the workplace
The certificate
- Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course