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Training course overview
Innovation. We want it, need it, and claim to practise it. The reality is often different though. Executives and other business leaders must be constantly on the lookout for new ways of doing business, improving processes, innovating products and services, and creating novel organisational solutions. It is needed in an increasingly competitive business environment. A key goal of this training course is to develop the ability to lead others in the steps of deliberate and pro-active innovation in all areas. But we don’t just cover product or client-service innovation; we also look at all types of internal production and internal processes.
What are the goals?
By attending this Coventry Academy online training course, you should achieve these goals:
- Appreciation for Continuous Improvement and Innovation
- Skills, Knowledge and Attitudes to Plan, Organize, Conduct, Control, and Evaluate Planned, Deliberate Change Based on Continuous Process and Product Improvements
- Skills to Search for Changes in the External and Internal Business Environments with a View to Finding Opportunities for Performance Improvement or Innovation
- Understanding and Applying the Full Process of Continuous Improvement and Innovation
- Appreciation for Leadership, Focus, Learning, Trial and Error, and Adjustment
Who is this training course for?
This Coventry Academy online training course is suitable for:
- Line and Functional Managers, Professionals Responsible for Strategy, Marketing, Business Development, Operations, HR, Product Development, and Other Functional Departments Within Businesses and Other Organisations
- Intermediate and Advanced Level Managers, Team Leaders and Supervisors Within All Sectors, Private and Public, Profit and Not-for-Profit
Course Outline
Day One: Continuous Improvement
- Background to the Quality movement
- Process Evolution (continuous) or Revolution (step change) Improvement
- Strategic choices: Meeting the Customers’ Needs
- Sources of change in the external and internal environments
- Innovation from Creative Destruction
- Why organisations fail
Day Two: Identify and Solve Problems
- Managing different types of change
- Problem-solving vs. performance-improvement vs. innovation
- The problem solving cycle
- Problem identification techniques: 5 Why’s, Root Cause analysis
- Questioning techniques: solving the right problem
- Problem solving techniques: SSM, CATWOE, Mind maps, brainstorming
Day Three: Delivering Change and Improvement
- Maintaining focus on objectives and outcomes
- Aligning business processes to deliverables
- Process mapping and business process management
- Cost of poor quality: Value chain analysis
- Roles in change & improvement initiatives
- Fail fast: conducting test/pilot projects
Day Four: Creating a Culture Supporting Innovation
- Governance structures to deliver improvement
- Performance metrics and measurement
- Evaluating and comparing results
- Creative methods: lateral thinking, Delphi
- Coaching techniques: Lean Six Sigma, Kaizen, TQM
- Juran’s spiral of progress: monitor, review, report, adapt
Day Five: Leadership Attributes for Innovation & Improvement
- Go/no go and resource decisions
- Dealing with the unexpected and obstacles
- Setting the example and leading the charge
- How change and learning occur
- Motivation and morale in a world of constant and never-ending change
- Overcoming resistance to change - why innovating is hard
The certificate
*Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course