A Highly Interactive Training Course On

Certified Psychological Safety Leader (CPSL)

Mastering Psychological Safety and Empathy in Leadership

Certified Psychological Safety Leader (CPSL)
Course Schedule

CLASSROOM

28 Jul-01 Aug 2025
Dubai
$6,250
15-19 Sep 2025
Amsterdam
$6,250
24-28 Nov 2025
London
$6,250
09-13 Feb 2026
London
$6,250
11-15 May 2026
Dubai
$6,250
24-28 Aug 2026
Barcelona
$6,250
23-27 Nov 2026
Amsterdam
$6,250

ONLINE

23-27 Jun 2025
Online
$3,950
29 Dec 2025-02 Jan 2026
Online
$3,950
06-10 Apr 2026
Online
$3,950
19-23 Oct 2026
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course
  • Delegates who fully attend this course, and successfully pass the CAPC assessment, will receive a certificate from Coventry Academy Professional Certification (CAPC)® 

Training Overview

Training Overview

In an increasingly fast-paced and diverse work environment, leaders who prioritize psychological safety and empathy unlock the full potential of their teams. When individuals feel safe to speak up, share ideas, acknowledge mistakes, and be themselves, collaboration deepens, trust grows, and innovation flourishes. But creating this kind of environment requires more than good intentions—it calls for deliberate, empathetic leadership.

The Certified Psychological Safety Leader (CPSL) training course empowers participants to cultivate psychologically safe workplaces where open communication and mutual respect thrive. Through a blend of research-backed insights, emotional intelligence practices, and interactive learning, leaders will explore the roots of trust and fear in organizational settings. They’ll learn to recognize emotional cues, foster inclusive dialogue, and lead with authenticity. By the end of the course, participants will be equipped with actionable strategies to lead with empathy, inspire resilience, and drive meaningful change within their teams.

What are the goals?

By the end of this training course, participants will be able to:

  • Understand the concept of psychological safety and its impact on team performance and innovation
  • Apply empathetic leadership techniques to build trust, engagement, and collaboration
  • Identify barriers to open communication and create safe channels for honest feedback and dialogue
  • Develop emotional intelligence to support team wellbeing and reduce workplace fear
  • Create a leadership action plan to embed psychological safety and empathy into everyday interactions

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Executives and senior managers
  • Team leaders and department heads
  • HR and talent development professionals
  • Change agents and transformation leaders
  • Anyone responsible for people leadership or team culture

How will this Training Course be Presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.

The Course Content

Day One: Foundations of Psychological Safety in Leadership
  • The science and impact of psychological safety in the workplace
  • Amy Edmondson’s framework and its application in leadership
  • The cost of silence: fear-based cultures vs. open cultures
  • Recognizing signs of psychological unsafety in teams
  • Leader’s role in shaping safe-to-speak environments
Day Two: The Power of Empathetic Leadership
  • Defining empathy and its distinction from sympathy and compassion
  • Empathy as a leadership strength and emotional intelligence pillar
  • Recognizing emotional cues in yourself and others
  • Techniques to practice active listening and emotional validation
  • Building emotional rapport with diverse teams
Day Three: Leading with Trust and Vulnerability
  • Creating psychological contracts with your team
  • Modeling vulnerability and humility as a leader
  • Encouraging failure tolerance and learning from mistakes
  • Handling difficult conversations with care and empathy
  • Establishing boundaries while staying emotionally connected
Day Four: Empowering Open Communication and Inclusion
  • Removing communication barriers and hierarchical fear
  • Inclusive leadership: inviting all voices to the table
  • Facilitating open dialogue in team meetings and reviews
  • Encouraging feedback without retribution
  • Designing mechanisms for continuous, open communication
Day Five: Embedding Safety and Empathy into Culture
  • Assessing your team’s psychological safety levels
  • Leadership self-assessment: empathy and safety indicators
  • Coaching others to lead with empathy and safety
  • Crafting a leadership action plan
Accreditation