A Highly Interactive Training Course On

Operational Excellence in the Process Industry

Excellence and Learning from Disasters –
Applications of techniques in Real Case Studies

Operational Excellence in the Process Industry
Course Schedule

CLASSROOM

30 Jun-04 Jul 2025
London
$5,950
20-24 Oct 2025
Dubai
$5,950
23-27 Feb 2026
Dubai
$5,950
06-10 Apr 2026
Istanbul
$5,950
29 Jun-03 Jul 2026
London
$5,950
26-30 Oct 2026
Dubai
$5,950

ONLINE

11-15 May 2026
Online
$3,950
10-14 Aug 2026
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

This Operational Excellence in the Process Industry training course highlights best practices from High Reliability Organizations (HROs) in terms of both excellence and safety. HROs are industries such as oil and gas, nuclear, aviation, and process sectors, known for their exceptional reliability despite working in high-risk environments. The course demonstrates how organizations can learn from failures, near misses, and insights from other industries. It will cover key elements of operational excellence, including safety, risk management, reliability, and quality. The course will explore best practices at both strategic and operational levels, addressing areas such as management skills, reliability and decision analysis, benchmarking, and information systems. Designed to be highly interactive and practical, this training ensures that theoretical knowledge is effectively applied in real-world settings.

This training course will feature:

  • Understanding of safety, risk and continuity of operations
  • Development of people management skills
  • Mastering techniques that can enhance plant reliability
  • How to conduct benchmarking and quality systems auditing
  • Applying decision analysis approaches 

What are the goals?

By the end of training course, participants will be able to:

  • Explain the benefits of acquiring best practices from HROs
  • Show how activities play a part in helping their organization perform at a higher level
  • Determine methods for generating and implementing effective performance metrics
  • Use a process improvement methodology back at work
  • Analyze critically the methodologies employed in the organization & implement improvements

Who is this Training Course for?

This Operational Excellence in the Process Industry training course is suitable to a wide range of professionals but will greatly benefit:

  • Operations Professionals
  • Process Professionals
  • Reliability & Maintenance Professionals
  • Safety Professionals
  • Other professionals involved in process improvement

How will this Training Course be Presented?

This Operational Excellence in the Process Industry training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes tutor facilitation, direct input, delegate discussions, case studies, reviews, interactive exercises and video.

The Course Content

Day One: Safety Systems and Risk Management
  • Safety first
  • Learning from failures
  • Analyzing near misses, incidents & accidents
  • Taxonomy of theories
  • Risk assessment, Choice of case studies
  • Types of recommendations
Day Two: Continuity of Operations – Plant Systems Reliability
  • Coping with risks
  • Defining reliability and resilience
  • Reliability Centered Maintenance (RCM) techniques
  • Fault Tree Analysis (FTA)
  • Reliability Blok Diagram (RBD)
  • Practical examples and case studies
Day Three: Case Studies from High Reliability Organizations (HROs)
  • Case from Aviation industry
  • Case from Process industry
  • Case from Oil and Gas industry
  • Case from Nuclear industry
  • Group work and group presentations
Day Four: The Concept of Generic Lessons & Benchmarking
  • Attributes of the generic lessons
  • Best practice of learning from failures from different industries
  • Best practice can be learned from worst practice
  • The ten generic lessons and the three underpinning factors
  • What is benchmarking? History of benchmarking
  • Different methods of benchmarking and how they relate to each other
Day Five: A Model of Learning and Unlearning Excellence
  • Adaptive organizational learning
  • Routine dynamics
  • The Decision-Making Grid (DMG) model
  • A framework for analyzing near-misses and failures
  • High severity with low frequency versus high severity with high frequency

Providers and Associations

Anderson
Anderson
Aztech Training
Aztech Training