Cultural Intelligence (CI) is the ability to be able to work with people from any culture effectively. A person that possesses a high CI will be able to enter a culture that they have no experience of and can observe and forge relationships with people; even without being able to speak the language.
Being able to relate and work effectively across cultures is a required skill in all fields, ranging from leadership, engineering, and finance, to accounting and marketing. The higher your CI, the more likely you will experience success working in a diverse, global world.
This highly participative 5-day Coventry Academy training course covers the meaning and psychology of culture and will increase your Cultural Intelligence (CI). This is a training course you cannot afford to miss.
What are the goals?
By attending this Coventry Academy training course delegates will be able to make a substantial, positive impact on themselves, their team, and their organisation.
Delegates completing this training course will be able to:
Develop your Ability in Working and Relating Effectively with People from Different Cultural Backgrounds
Understand the Limits of your Own CI and Know How to Improve It
Describe the Meaning of Each of the Five Cultural Value Dimensions
List Ways to Minimise the Barriers to Cross-Cultural Communication
Assess Your Own Work and How to Adjust it to Apply Your CI
Who is this training course for?
All Managers, Supervisors, Team Leaders, and Section Heads
Senior Managers in Multi-Cultural Organisations
Expatriates Working on Global Assignments or Those Who Manage Expatriates
HR and Learning and Development Professionals
Talent Management Professionals
HR Business Partners
People Working in Nationalisation Roles
Anyone Working With or in Multi-Ccultural Teams
Anyone Who is Considering or Working in a Cross-Cultural Assignment
Course Outline
Day One: Understanding Culture & Globalisation
Where culture comes from and why it matters
Understanding Globalisation
Your own cultural map
The seven levels of culture (National, Workplace, Gender, Age, Regional, Religious, Occupation)
The Hofstede five cultural value dimensions
Day Two: Communicating Across Cultures
Why communication differences and barriers occur
How to remove barriers to communication
Stereotypes and stereotyping explored
Non-verbal communication (body-language) and culture
Workplace culture and the impact on organisational communication
Day Three: Cross-Cultural Negotiation
The basics of negotiation
Cultural differences in negotiation
Overestimating and underestimating cultural differences in negotiation
Negotiation traps to avoid
Developing your cross-cultural negotiation skills
Day Four: Managing Expatriate Workers and Inclusion
International assignments and global career development
Why international assignments fail
Culture shock and global working
The business case for diversity and inclusion
Establishing a Nationalisation Programme
Day Five: Developing a Global Mindset
Innovation and culture
Developing a global mindset
How to improve your CI
Managing in multi-national organisations
Personal Action Planning
The certificate
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course