A highly interactive training course on

Developing your Cultural Intelligence (CI) & Leading in a Global Organisation

Communicate, Negotiate and Work Effectively
Developing your Cultural Intelligence (CI) & Leading in a Global Organisation

Course Schedules

 13-17 Nov 2023
 26 Feb-01 Mar 2024
 03-07 Jun 2024
 11-15 Nov 2024

Training course overview

Cultural Intelligence (CI) is the ability to be able to work with people from any culture effectively. A person that possesses a high CI will be able to enter a culture that they have no experience of and can observe and forge relationships with people; even without being able to speak the language.

Being able to relate and work effectively across cultures is a required skill in all fields, ranging from leadership, engineering, and finance, to accounting and marketing. The higher your CI, the more likely you will experience success working in a diverse, global world.

This highly participative 5-day Coventry Academy training course covers the meaning and psychology of culture and will increase your Cultural Intelligence (CI). This is a training course you cannot afford to miss.

What are the goals?

By attending this Coventry Academy training course delegates will be able to make a substantial, positive impact on themselves, their team, and their organisation.

Delegates completing this training course will be able to:

  • Develop your Ability in Working and Relating Effectively with People from Different Cultural Backgrounds
  • Understand the Limits of your Own CI and Know How to Improve It
  • Describe the Meaning of Each of the Five Cultural Value Dimensions
  • List Ways to Minimise the Barriers to Cross-Cultural Communication
  • Assess Your Own Work and How to Adjust it to Apply Your CI

Who is this training course for?

  • All Managers, Supervisors, Team Leaders, and Section Heads
  • Senior Managers in Multi-Cultural Organisations
  • Expatriates Working on Global Assignments or Those Who Manage Expatriates
  • HR and Learning and Development Professionals
  • Talent Management Professionals
  • HR Business Partners
  • People Working in Nationalisation Roles
  • Anyone Working With or in Multi-Ccultural Teams
  • Anyone Who is Considering or Working in a Cross-Cultural Assignment

Course Outline

Day One: Understanding Culture & Globalisation
  • Where culture comes from and why it matters
  • Understanding Globalisation
  • Your own cultural map
  • The seven levels of culture (National, Workplace, Gender, Age, Regional, Religious, Occupation)
  • The Hofstede five cultural value dimensions
Day Two: Communicating Across Cultures
  • Why communication differences and barriers occur
  • How to remove barriers to communication
  • Stereotypes and stereotyping explored
  • Non-verbal communication (body-language) and culture
  • Workplace culture and the impact on organisational communication
Day Three: Cross-Cultural Negotiation
  • The basics of negotiation
  • Cultural differences in negotiation
  • Overestimating and underestimating cultural differences in negotiation
  • Negotiation traps to avoid
  • Developing your cross-cultural negotiation skills
Day Four: Managing Expatriate Workers and Inclusion
  • International assignments and global career development
  • Why international assignments fail
  • Culture shock and global working
  • The business case for diversity and inclusion
  • Establishing a Nationalisation Programme
Day Five: Developing a Global Mindset
  • Innovation and culture
  • Developing a global mindset
  • How to improve your CI
  • Managing in multi-national organisations
  • Personal Action Planning

The certificate

*Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Coventry Academy
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