This highly interactive course investigates tried and trusted management processes, procedures and methodology used by many companies to build productive and cohesive units whilst establishing strong working relationships with people at all levels. This training course will explore behaviour, communication and leadership styles.
Excellent communication is essential for the creation of a highly effective and productive organisation. Even though we have sophisticate means of communication with each other, rarely to staff members actually communicate well on a one to one level. The art of building rapport with people is essential for developing trust, openness and meaningful relationships.
This course will feature:
Practical solutions to work related issues through Neuro Linguistic Programming, Emotional Intelligence and psychometric profiling
The knowledge and understanding necessary to move forward with enthusiasm and assurance
Advanced communication and motivation models essential to modern day business units
How to greatly enhanced leadership skills
A greater understanding of the behavioural traits of you customers, colleagues and social network
Quais são os objectivos?
By the end of this course, participants will be able to:
Develop strategies for creating a positive work environment
Recognise differing behavioural styles & learn to adapt to it in order to build lasting rapport
Understand your key roles in encouraging and developing your staff
Harness the power of personal motivation and effective communication
Massively improve your leadership skills
A quem se destina este curso de formação?
Ideally suited for executives of all levels, human resource personnel, and professionals who need to communicate effectively with staff, colleagues and customers, but will greatly benefit:
Individuals with leadership potential
Individuals being developed for promotion
Individuals who need to communicate effectively to fulfill their role
Individuals who can disseminate newly learned skills within the workplace
Individuals who wan to be able to build lasting rapport with those around them
Como é que esta ação de formação será apresentada?
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The course is carefully designed to address all styles of learning and to engage participants fully. Lectures and discussions are either preceded or followed by powerful individual or group exercises. These exercises provide opportunities for personal participation in real situations. This process makes training exciting, fun filled, fast-paced, challenging and empowering. This course uses the cutting edge skills of NLP and Emotional Intelligence to open your mind to how people think.
Descrição do curso
Day One: How to Build Lasting Rapport
The art of building lasting rapport
How to identify behavioural traits and react to them
How to modify your own behaviour to match other’s
Sharpen your senses to the signals others are sending you
Connect with colleagues and clients at a level that creates deeper trust and commitment
Read body language in order to understand how others are thinking and responding to you
Day Two: Self-Awareness: How to Gain a Greater Understanding of Yourself
Key concepts of NLP and Emotional Intelligence
Connecting your feelings for greater self awareness
Eliciting emotions
Noticing your unconscious messages and following your intuitions
Self-talk and what it means
Internal and external referencing
Day Three: Crystal Clear Communication
Powerful listening and questioning techniques
Thinking and language patterns
Sub-modalities
Perceptual positions
Climates of trust
Well formed outcomes
Day Four: Empathy: The Ability to Understand Situations from Another’s Perspective
Review how to sharpen your senses to the signals others are sending you
Communicating first impressions - the secrets of body language
How we communicate
Filters to communication
Learning Styles
Modelling: how others do things
Day Five: Motivation: How to Get the Most from Yourself and Others
Logical levels of change
The importance of values in motivation
Eliciting values for yourself and your organisation
Setting goals that motivate
Creating a positive future for your organisation
Testing your well-formed outcomes
O certificado
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course.