Este curso de formação altamente interativo irá proporcionar uma compreensão da gestão e supervisão eficazes e realçar a importância do planeamento proactivo, das relações com os clientes, da gestão eficaz do tempo, da comunicação adequada e das competências de interação humana para permitir que os novos gestores/supervisores demonstrem técnicas de liderança e gestão produtivas.
Quais são os objectivos?
By the end of this training course, participants will be able to:
Comprehend and develop skills necessary for new managers / supervisors
Learn how to set goals and plan effectively and efficiently
Develop abilities to support strategic thinking and customer focus
Enable the use of positive techniques to build effective working relationships
Implement concepts of team building, team performance and motivation
Understand the significance of productive communication techniques
Understand the importance of performance standards, goals and objectives
A quem se destina este curso de formação?
This training course is suitable to a wide range of professionals but will greatly benefit:
Individuals who have recently been appointed to a new management or supervisory position
Potential leaders seeking to develop the necessary skills for effective management
Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business or organization, including the service industry
Como é que esta ação de formação será apresentada?
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. It utilises a blended learning approach and employs a variety of approaches such as action learning, group discussions, video case studies and self-reflection exercises.
Descrição do curso
Day One : Leadership Skills Required of a New Manager / Supervisor
Understanding of your management and supervisory leadership skills and development needs
Challenges managers and supervisors face in a VUCA world
The difference between leadership and management and the role of the manager
Identifying how organisations evolve and change over time
The new thinking about leadership in today’s successful organisations
Understanding the managers role in supporting strategic management and customer focus
Day Two: Importance of Goal Setting and Planning for a New Manager / Supervisor
Developing goals and objectives that align with the company’s strategic and business plan
Developing and maintaining personal goals, objectives and actions
Developing a concept of planning based on recognised tools and approaches and standardised principles
Identifying the role of stakeholders in effective planning
Using a planning process to set planning goals and get work started
Developing and implementing goals and plans with your team
Day Three: Time Management and Communication as Effective Disciplines for New Managers / Supervisors
Understanding how time is used in the working situation by self and others
Determining the challenges for effective time management
Using a process to identify time issues and solutions to the issues
Learning how delegation and empowerment are used in time management
Using effective communication to foster efficiency
Understanding the impacts of verbal and non-verbal communication on time management and performance
Day Four: How New Managers / Supervisors Build Effective Working Relationships
Characteristics of effective working relationships
Identification of the personal communication and relationship building styles and approaches
Exploring your strengths and challenges when building working relationships
Tools and approaches to support the development of trust with colleagues and others
Understanding stages of team development and how it can be supported and managed
Understanding how to work effectively with different personalities and styles
Day Five: Developing Personal and Work Group Improvement Plans
Encouraging and supporting innovation and creativity leading to improvements
Understanding and managing interpersonal work group dynamics and relationships
Identification of the differing responses to change within teams and colleagues
Dealing with change resistance
Developing action plans for personal and work group improvement
O certificado
Coventry Academy Certificate of Completion for delegates who attend and complete the training course