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Avançado Comunicação & Resolução de problemas

Desenvolvimento de competências práticas e estratégicas em Avançado Comunicação & Resolução de problemas

Avançado Comunicação & Resolução de problemas
Course Schedule

CLASSROOM

03-14 Aug 2026
London
$11,900
09-20 Nov 2026
Dubai
$11,900
22 Jun-03 Jul 2027
New York
$15,900
02-13 Aug 2027
London
$11,900
08-19 Nov 2027
Dubai
$11,900
Certificate
  • Será emitido um certificado de participação da Coventry Academy aos participantes que frequentarem e concluírem o curso de formação.

Training Overview

Training Overview

Este curso de formação em Avançado Comunicação & Resolução de problemas foi desenvolvido para proporcionar uma compreensão prática e estruturada dos conceitos, métodos e aplicações essenciais nesta área. O programa combina enquadramento técnico, exemplos reais e orientação prática para apoiar profissionais que procuram melhorar o seu desempenho e a sua capacidade de decisão.

Ao longo do curso, os participantes exploram boas práticas, ferramentas e abordagens aplicáveis ao contexto organizacional, com foco na melhoria contínua, na eficiência operacional e na transferência do conhecimento para situações reais de trabalho.

Modules

This training course is split into two modules:

Module I - Avançado Certificado em Competências de comunicação

Module II - Avançado Resolução de problemas & Tomada de decisão

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

What are the goals?

Ao final deste curso de formação, os participantes serão capazes de:

  • Compreender os principais conceitos, ferramentas e metodologias relacionados com o tema do curso.
  • Aplicar boas práticas profissionais para melhorar a tomada de decisão e o desempenho no trabalho.
  • Analisar desafios operacionais, técnicos e estratégicos com uma abordagem estruturada e prática.
  • Utilizar técnicas e modelos adequados para resolver problemas e apoiar a melhoria contínua.
  • Desenvolver planos de ação aplicáveis ao contexto da sua organização.
  • Reforçar a confiança na comunicação, análise e implementação de soluções profissionais.

Who is this Training Course for?

Este curso de formação foi concebido para profissionais que pretendem reforçar os seus conhecimentos, capacidades técnicas e competências práticas nesta área especializada.

Este curso é adequado para:

  • Gestores, supervisores e líderes de equipa.
  • Profissionais técnicos e operacionais envolvidos na área do curso.
  • Especialistas, analistas, coordenadores e consultores que procuram desenvolver competências práticas.
  • Profissionais responsáveis por planeamento, implementação, controlo, conformidade ou melhoria de desempenho.
  • Qualquer pessoa que pretenda atualizar conhecimentos e aplicar melhores práticas no seu ambiente profissional.

Organisational Impact

  • Como well do I resolver problems? outcomes e pessoal cognitive strengths
  • Utilização do “whole brain” para make rational, informado e equilibrado decisões
  • Flexibility em liderança e pensamento; opening o mind para novo ideas
  • Um structured modelo para resolução de problemas; balancing logic e emotional responses
  • Unexpected events that destroy equilibrium; o unpredictable factor
  • Dinâmico Tension, Tomada de decisão, Newton’s Laws e o Gestão de Mudança

The Course Content

Module 1: Advanced Certificate in Communication Skills
Day One:  How to Build Lasting Rapport
  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your own behaviour to match other’s
  • Sharpen your senses to the signals others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Read body language in order to understand how others are thinking and responding to you
Day Two:  Self-Awareness: How to Gain a Greater Understanding of Yourself
  • Key concepts of NLP and Emotional Intelligence
  • Connecting your feelings for greater self-awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self-talk and what it means
  • Internal and external referencing
Day Three:  Crystal Clear Communication
  • Powerful listening and questioning techniques
  • Thinking and language patterns
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well-formed outcomes
Day Four:  Empathy: The Ability to Understand Situations from Another’s Perspective
  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions - the secrets of body language
  • How we communicate
  • Filters to communication
  • Learning Styles
  • Modelling: how others do things
Day Five:  Motivation: How to Get the Most from Yourself and Other
  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organisation
  • Setting goals that motivate
  • Creating a positive future for your organisation
  • Testing your well-formed outcomes
Module 2: Advanced Problem Solving & Decision Making
Day Six: Decision Making and Problem Solving – Symbiotic Partners 
  • Leadership and the dynamics of decision making
  • 21st century Leadership - “decision architects” of future performance
  • Impacting variables: values, bias and hubris in seeking ethical solutions
  • Personality Type and cognitive preferences in decision making
  • Psychometric assessment on your problem-solving preferences
  • “Collective wisdom” a structured process for grounded solutions
Day Seven: Applying Structured Techniques to Organisational Issues
  • How well do I solve problems? outcomes and personal cognitive strengths
  • Using the “whole brain” to make rational, informed and balanced decisions
  • Flexibility on leadership and thinking; opening the mind to new ideas
  • A structured model for problem solving; balancing logic and emotional responses
  • Unexpected events that destroy equilibrium; the unpredictable factor
  • Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change
Day Eight: The Quest for Continuous Improvement – A Journey not a Destination
  • Encouraging creative problem solving for continuous improvement
  • Appreciative Enquiry and a focus on positive dialogues
  • Solution Focus methodology: a transformational tool for business dialogues
  • Diagnostic tools for identifying and addressing organisational issues
  • TRIZ: Applying techniques to innovate and improve process and product
  • Capturing the creative capacity of the millennial generation
Day Nine: Building Creative Capability in Self, Others and the Wider Organisation
  • “How creative am I”? Challenging self-imposed assumptions
  • Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
  • Where do good ideas come from? “Imagineering”: current examples from technology
  • “Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
  • Fostering and facilitating organisational innovation
  • Building the creative organisation: a menu for good leadership practice
  • Creative leadership dialogues to influence, persuade and align your people
Day Ten: The Creative Leader in the Innovative Organisation
  • Leadership style, cognitive processes decision-making outcomes
  • Enhancing Serendipity
  • Ensuring alignment with corporate mission
  • Assessing creativity in your organisation and identifying “roadblocks”
  • Establishing "innovation champions"; a strategy for promoting innovation and change
  • Designing a personal plan for innovation in the workplace

Providers and Associations

Anderson
Anderson
Aztech Training
Aztech Training
COPEX
COPEX

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Our dedicated support team is available to assist you with any questions regarding the Avançado Comunicação & Resolução de problemas training course, including course content, scheduling, registration, corporate bookings, and customised training solutions. We are committed to providing prompt and professional assistance throughout your learning journey.

📞 Phone: +971 58 840 7925

📧 Email: info@coventryacademy.com

🌐 Website: coventryacademy.com

We delivers training courses in carefully selected professional venues that provide a comfortable and productive learning environment. Classroom-based courses are typically hosted in premium international venues with modern facilities and dedicated training spaces designed to support effective learning. Participants also benefit from a professional setting that encourages networking, collaboration, and knowledge sharing with peers from diverse industries and backgrounds.

The Avançado Comunicação & Resolução de problemas training course is designed to be practical, engaging, and highly interactive. Participants benefit from a dynamic learning environment that combines expert-led presentations, facilitated discussions, case studies, practical exercises, and collaborative learning activities. The focus is on developing knowledge that can be applied immediately within the workplace, ensuring participants gain both valuable insights and practical skills that support improved professional performance.

Absolutely. Coventry Academy provides customised in-house training solutions for organisations seeking a tailored learning experience. The Avançado Comunicação & Resolução de problemas training course can be adapted to reflect your organisation’s objectives, industry requirements, operational challenges, and strategic priorities. Delivered exclusively for your team, customised training enables organisations to maximise relevance, encourage collaboration, and achieve targeted development outcomes. Our team will be pleased to discuss your requirements and develop a solution that aligns with your goals.

Yes. Participants who successfully complete the Avançado Comunicação & Resolução de problemas training course will receive a Coventry Academy Certificate of Completion, recognising their commitment to professional development and continuous learning. This certificate serves as formal evidence of participation and achievement and can support career progression, professional credibility, and ongoing development objectives. Where applicable, details regarding professional development credits or accreditation will be provided within the course information.

No prior experience is required to attend the Avançado Comunicação & Resolução de problemas training course. The course is designed to accommodate participants from diverse professional backgrounds and varying levels of experience. While some familiarity with the subject matter may help participants gain additional value from certain discussions and activities, the course content is structured to ensure that both newcomers and experienced professionals can fully engage with the learning experience and benefit from the training.

The Avançado Comunicação & Resolução de problemas training course is designed for professionals seeking to strengthen their knowledge, enhance their capabilities, and achieve greater impact within their organisations. It is suitable for managers, supervisors, team leaders, technical specialists, consultants, and professionals at all career stages who wish to expand their expertise and stay current with industry developments. Whether you are looking to advance your career, improve workplace performance, or prepare for new responsibilities, this course provides valuable knowledge and practical insights to support your professional growth.

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