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A highly interactive training course on

Best Practices in Multishift Operations

Achieving Operational Excellence in Multishift Management
Coventry Academy - Best Practices in Multishift Operations
5
Days

Course Schedules

 Dubai
 06-10 Jan 2025
 $5,950
 Dubai
 28 Apr-02 May 2025
 $5,950
 Dubai
 15-19 Sep 2025
 $5,950
 London
 17-21 Nov 2025
 $5,950

Training course overview

If you're interested in learning how the world's top operational organizations manage multiple-shift, 24-hour operations to achieve world-class performance and develop exceptional talent, this training course is for you.

Operating around the clock presents unique challenges, including the risks of fatigue and frequent personnel changes. To thrive in any industry, it's essential to address these challenges and strive for continuous improvement, ensuring that facilities operate safely and efficiently while consistently meeting high standards. By implementing best practices in shift work, organizations can significantly reduce incident risks, minimize waste, and enhance communication, leading to smoother operations and improved throughput.

What are the goals?

By attending this Coventry Academy training course you should achieve these goals:

  • Recognize and Appreciate the Issues Associated with 24/7 Shift Operation
  • Identification and Development of Strategies to Manage Shift Risks and Issues and Become a World-Class 24/7 Operation
  • Benchmark Your Performance Against That of World-Class Facilities
  • Appreciate the Impact of Better Communication and Leadership for Shift Working
  • Explore Alternative Shift Schedules
  • Develop Effective Shift Supervisors

Who is this training course for?

This Coventry Academy training course is suitable for operation personnel and their managers and other professionals who support them. For example:

  • Operational Managers
  • Shift Supervisors and Shift Team Leaders
  • Personnel Interested in Quality and Quality Assurance
  • Maintenance and Engineering Personnel
  • Training & Development Personnel
  • Personnel from Logistics or Network Support Teams
  • HR Personnel and Those Involved in Staff Health and Welfare at Any Level

Course Outline

Day One: Understanding the Issues Associated with Shift Working
  • Shift Working Self-Assessment - How does your operation measure up?
  • Communication
  • Continuity of operation and Consistency of approach
  • Benchmarking against world-class operations
  • Shift-to-shift handover
  • Fatigue and its consequences and other People issues
Day Two: Effective Communications, Effective Shift Handover & Continuity of Operation
  • Deliver effective management communication to all shifts
  • Improve shift leader-team communications
  • Develop effective interfaces across shifts
  • Best practices for effective shift handover and Start of shift meetings
  • Teamwork
  • Effective standard operating procedures and Training and developing Shift Teams 
Day Three: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
  • Evolution of the role of supervisor
  • Training and developing effective supervisors 
  • Benchmarking performance of supervisors
  • Understanding CI
  • Workplace organization, 5S and TPS
  • Management visibility/GEMBA
Day Four: Dealing with Fatigue, Pros and Cons of Different Shift Systems
  • The body clock and circadian rhythms
  • Causes of fatigue & Fatigue Countermeasures
  • Ergonomics
  • History of shift working 
  • Alternative Shift Schedules
  • Analysis of delegates' shift schedules and issues 
Day Five: Dealing with People Issues on Shift
  • Managing performance
  • Dealing with poor performance
  • Improving Motivation and Counseling
  • Discipline
  • Consistency of approach
  • Applying the Learning - Group Vision and Action Plan

The certificate

  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Coventry Academy
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