- Home
- Course Finder
- Training Categories
-
- Governance, Risk and Compliance
- Management & Leadership
- Finance & Accounting
- Agility Learning
- Project Management
- Purchasing & Supply Chain Management
- Manufacturing & Production Management
- Transportation & Traffic
- Imports & Exports
- Insurance & Retirement
- Ports & Shipping
- International Trade & Customs
- Facilities & Asset Management
- Contracts Management
- Maintenance & Engineering
- Oil and Gas Training
- Energy Training
- Health & Safety
-
- In-House Training
- Venues
-
- Abu Dhabi - UAE
- Al Ain - UAE
- Amsterdam - The Netherlands
- Athens - Greece
- Atlanta - USA
- Barcelona - Spain
- Cairo - Egypt
- Casablanca - Morocco
- Chicago - USA
- Dubai - UAE
- Geneva - Switzerland
- Houston - USA
- Istanbul - Turkey
- Kigali - Rwanda
- Kuala Lumpur - Malaysia
- Lisbon - Portugal
- London - UK
- Luanda - Angola
- Madrid -
- Milan - Italy
- Munich - Germany
- Muscat - Oman
- New York - USA
- Paris - France
- Rome - Italy
- Vienna - Austria
- Zurich - Switzerland
- Krakow - Poland
-
- Certificates
- About Us
A highly interactive training course on
Best Practices in Multishift Operations
Training course overview
If you want to know how the world's best operational organisations manage multiple-shift 24-hour operations to deliver world-class performance and develop world class people, then join us in this training course.
Multiple-shift operation poses extra challenges because of the potential for fatigue and regular personnel changes. To compete successfully, whatever your industry, 24-hour operations must recognize and overcome these challenges and continuously improve for a facility to operate safely, efficiently and achieve the highest possible standards consistently. Adopting best practices of shift working will result in significantly reduced risk of incidents and levels of waste together with fewer operational problems such related to throughput and poor communication.
What are the goals?
By attending this Coventry Academy training course you should achieve these goals:
- Recognize and Appreciate the Issues Associated with 24/7 Shift Operation
- Identification and Development of Strategies to Manage Shift Risks and Issues and Become a World-Class 24/7 Operation
- Benchmark Your Performance Against That of World-Class Facilities
- Appreciate the Impact of Better Communication and Leadership for Shift Working
- Explore Alternative Shift Schedules
- Develop Effective Shift Supervisors
Who is this training course for?
This Coventry Academy training course is suitable for operation personnel and their managers and other professionals who support them. For example:
- Operational Managers
- Shift Supervisors and Shift Team Leaders
- Personnel Interested in Quality and Quality Assurance
- Maintenance and Engineering Personnel
- Training & Development Personnel
- Personnel from Logistics or Network Support Teams
- HR Personnel and Those Involved in Staff Health and Welfare at Any Level
Course Outline
Day One: Understanding the Issues Associated with Shift Working
- Shift Working Self-Assessment - How does your operation measure up?
- Communication
- Continuity of operation and Consistency of approach
- Benchmarking against world-class operations
- Shift-to-shift handover
- Fatigue and its consequences and other People issues
Day Two: Effective Communications, Effective Shift Handover & Continuity of Operation
- Deliver effective management communication to all shifts
- Improve shift leader-team communications
- Develop effective interfaces across shifts
- Best practices for effective shift handover and Start of shift meetings
- Teamwork
- Effective standard operating procedures and Training and developing Shift Teams
Day Three: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
- Evolution of the role of supervisor
- Training and developing effective supervisors
- Benchmarking performance of supervisors
- Understanding CI
- Workplace organization, 5S and TPS
- Management visibility/GEMBA
Day Four: Dealing with Fatigue, Pros and Cons of Different Shift Systems
- The body clock and circadian rhythms
- Causes of fatigue & Fatigue Countermeasures
- Ergonomics
- History of shift working
- Alternative Shift Schedules
- Analysis of delegates' shift schedules and issues
Day Five: Dealing with People Issues on Shift
- Managing performance
- Dealing with poor performance
- Improving Motivation and Counseling
- Discipline
- Consistency of approach
- Applying the Learning - Group Vision and Action Plan
The certificate
*Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course
Related Courses
Leadership, Creativity & Peak Performance
16-20 Oct 2023
London ($5,950)
The Essentials of Leadership & Management
04-15 Dec 2023
Dubai ($11,900)
Strategies for Leading Successful Change Initiative
18-22 Dec 2023
Dubai ($5,950)
Mini MBA: Quality Performance Leadership
20 Nov-01 Dec 2023
Houston ($13,900)
Mini MBA on Leading People & Innovation
27 Nov-08 Dec 2023
Paris ($11,900)