Effective Office Management

Training course overview

To become a top office manager, you first need to manage yourself. Only then can you manage your time, tasks, and other people, in order to achieve maximum success. This Coventry Academy Training Course will help increase your motivation and confidence through understanding of principles and best practices of successful office management. You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviours. Finally you will gain self management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.

What are the goals?

By attending this dynamic and interactive Coventry Academy Training Course, you will develop the skills and confidence to:

• Prioritise and Cope with Multiple Tasks Without Missing Deadlines
• Think Like a Manager – Planning, Making Decisions and Solving Problems
• Manage Your Thoughts and Feeling, Dramatically Increasing Your Self-Confidence and Self-Empowerment
• Communicate Effectively and Assertively at All Levels and in All Situations
• Manage Paperwork, Diaries, Meetings, Presentations, and Phones More Effectively

Who is this training course for?

This training course is suitable to anyone who works as office personnel as it will help them become more confident and effective at organising their work and their office to achieve maximum out-put with minimal stress.

Further, this is suitable to a wide range of professional, but will greatly benefit:

• Administration Assistants
• Personal Assistants
• Secretaries
• Supervisors / Team Leaders
• Office Managers
• Any Individual Working in the Office Support Field

Course Outline

Amongst a wide range of valuable topics, the following will be prioritised:

• The Secrets to Working Smarter Rather Than Harder
• Controlling, Prioritising and Organising Your Work Effectively
• Mind Mapping Techniques for Planning, Decision Making and Problem Solving
• Problem Solving and Decision Making Techniques
• Common Styles of Communication and Which Ones to Use and Avoid
• Learning to Be an Assertive Communicator
• Resolving Conflict Win-Win Conflict Management Techniques
• Understanding and Using Body Language
• Understanding Different Personality Types and How to Deal with Them
• Leadership Styles and Skills
• Making Presentations with Confidence and Power
• Understanding Stress and Learning Coping Skills
• The Essential Skills of Emotional Intelligence at Work

The certificate

• Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course