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A highly interactive training course on
Mastering Conflict Management and Resolution
Training course overview
Coventry Academy's "Mastering Conflict Management and Resolution" Online training course empowers delegates to gain a deeper understanding of workplace conflicts and equips them with essential skills to foster effective collaborative relationships across organizations. Participants will learn to identify various types of conflicts, effectively manage common scenarios, and utilize a diverse range of solutions. The course emphasizes the development of action plans aimed at promoting inclusive and positive work environments.
Additionally, delegates will acquire practical knowledge of techniques and tools derived from personal psychology, negotiation strategies, and effective communication practices. These insights enable participants to employ these tools constructively during conflict situations, benefiting both organizational cohesion and individual professional growth.
This Coventry Academy training course will feature:
- An understanding of conflict and why it is sometimes needed
- An understanding of organisational and personal relationships & change
- An exploration of psychology, communication and negotiation tools
- An appreciation of conflict resolution theories and principles
- An exploration of conflict resolution tools, plans and tactics
What are the goals?
By the end of this Coventry Academy training course, participants will be able to:
- Understand the potential causes and role of conflict in their organisations
- Understand the conflict lifecycle and assess the dispute process
- Build and promote harmony, inclusivity, and collaborative practices, across organisations to alleviate disputes and dispute escalations
- Implement effective conflict resolution plans and actions, define metrics for success and effectiveness
- Apply proven tools of psychology and negotiation to manage conflicts
- Understand and better manage personal dynamics, stress and change
Who is this training course for?
This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit leaders managing change, working across the organisation, but in particular:
- Senior Management and Directors, leading organisational change
- Human Resources and Change Managers, managing change initiatives
- Senior Project Managers, coordinating complex teams and projects
- Procurement specialists, managing valuable supplier relationships
- Sales, Marketing, PR and Operational specialists, managing partnerships
How will this training course be presented?
This Coventry Academy training course uses adult learning techniques to provide maximum understanding, comprehension and retention of information and the ability to apply knowledge and skills back in the organisation.
Course Outline
Day One: Conflict and Context: Why Disputes Are Needed
- Defining Conflict and The Need for Some Disagreement
- Innovation and Change
- Common Sources of Conflict Within Organisations
- The Conflict Lifecycle
- Leader as Mediator and Diplomat in Disputes
Day Two: Communication and Leadership: The Personal Dimension
- Personal Influence and Persuasion
- Leading Across Teams and Organisations
- Advanced Communication Skills.
- Understanding Personality and Style
- Emotional Intelligence: Knowing You, Knowing Me.
- Personal Considerations: Stress & Self-Management in Difficult Situations
Day Three: Problem Solving and Negotiation: Getting to Yes
- Classic Theories of Negotiation
- The Art of Listening, Questioning and Finding Real Problems
- Creating Solutions and Building Agreements
- Mediation
- Arbitration
- Litigation
Day Four: Conflict Resolution Principles
- Acknowledging The Conflict
- Taking Control
- Resolution Frameworks & Difficult Conversations
- Managing Resolution
- Building The Culture of Resolution
Day Five: Conflict Resolution Principles
- The Reality of Failed Resolutions and Options for Escalation
- Using Conflict Management Tools Everyday
- Total Conflict Management
- Preparing Your Plan To Resolve Conflicts
- Professional Development: Further Skills, Knowledge, Practice
The certificate
- Coventry Academy e-Certificate of Attendance will be provided to delegates who attend and complete the online course
Related Courses
Mastering Personal & Interpersonal Skills
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Managing Conflict with Emotional Intelligence
21-25 Apr 2025
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Mastering Negotiating & Dispute Resolutions
10-14 Feb 2025
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