This highly interactive training course equips you with the tools, resources, and best practices needed to enhance customer relationships and elevate customer service within your organization. In today's customer-centric business environment, effective customer service management requires strong communication strategies, persuasion techniques, and conflict resolution skills.
Well-trained and motivated customer service professionals are essential for delivering quality service, giving your organization a competitive edge and fostering customer loyalty.
This training course will cover:
By the end of the training course, participants will be able to:
The training course is for Customer Service professionals who have a desire to enhance their communication, conflict resolution, and negotiation skill and is suitable to a wide range of professionals but will greatly benefit:
This training course will utillise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes delegate participation through a combination of group discussion, practical exercises, videos, role-play sessions, case studies, breakout sessions, and team building activities.
Delegates will utilize best practices and benchmarking to model world-class customer service excellence. The comprehensive course manual has been designed to be practical, easy to use, and facilitate learning.
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