A Highly Interactive Training Course On

Mastering Personal & Interpersonal Skills

Key Communication Skills for Building Productive Working Relationship

Mastering Personal & Interpersonal Skills
Course Schedule

CLASSROOM

21-25 Apr 2025
London
$5,950
02-06 Jun 2025
London
$5,950
25-29 Aug 2025
Dubai
$5,950
29 Sep-03 Oct 2025
Dubai
$5,950
08-12 Dec 2025
Barcelona
$5,950
12-16 Jan 2026
Dubai
$5,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

The truth is straightforward: employees work hardest for managers they admire and respect. The era of fear-based leadership is over, as studies consistently show that organizations focusing on personal and interpersonal skills experience improved employee engagement. This shift leads to higher productivity, reduced absenteeism, increased job satisfaction, fewer conflicts, and enhanced innovation.

Coventry Academy offers a masterclass on personal and interpersonal skills designed to empower you in mastering the art of interpersonal dynamics. Participants will learn effective techniques for fostering team interaction to boost employee engagement, motivating and inspiring teams, coaching individuals to enhance performance, and addressing underperformance. The tools and strategies acquired during this course are enduring and applicable both in professional and personal contexts.

In life, we inevitably collaborate with others, so mastering the skills of effective communication and influence is invaluable. This training equips you with practical methods to persuade others to align with your perspectives and goals.

What are the goals?

By attending this Coventry Academy training course, delegates will be able to:

  • Vastly improve your personal and inter-personal skills
  • Be able coach and inspire a team
  • Be able to read and understand body language signals
  • Deal with people with difficult attitudes
  • Deal with conflict situations head on with confidence
  • Gain the respect and trust of others

Who is this Training Course for?

This Coventry Academy training course is suitable for anyone who is looking to boost their level of management and leadership skills by mastering personal and inter-personal skills. If your role is to get results through people, then this course is a must

  • Aspiring leaders of the future
  • Team leaders
  • Managers
  • Engineers
  • Supervisors

Personal Impact

  • Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
  • Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
  • Managing difficult people and coping in difficult situations
  • Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
  • Developing an assertiveness style that is authentic for our personality and culture
  • Action planning

The Course Content

Day One: Communicating Effectively in Writing
  • Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
  • Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
  • Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
  • Gold standard letter writing: improving structure, readability and responses
  • Email etiquette: 25 tips to improve how people read and interpret your emails
  • Powerful reports: structuring reports so readers can easily find the information they are interested in
Day Two: Communicating Effectively Face-to-face
  • Creating and delivering presentations and speeches that keep audiences riveted and lead to action
  • Presenting with impact: personal image, tone of voice, body language, overcoming nerves
  • Giving feedback: understanding when and how to give constructive feedback
  • Receiving feedback positively so it is useful and helpful
  • Managing upwards: communicating needs upwards and winning support from more senior managers
  • Building personal credibility with more senior managers through lots of positive interactions
Day Three: Improving Relationships with Team Members
  • Active listening: paying attention to words and body language
  • Asking good questions and listening to answers, checking understanding and reframing
  • Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
  • Using metaphors, imagery, stories and analogies to explain complex topics
  • Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
  • Aiming for commitment, not just agreement
Day Four: Working with Other Teams and Suppliers
  • Collaborating: sharing and encouraging others to share ideas and information
  • Developing a collaborative mindset
  • Win win negotiations: essential core skills and knowledge for negotiating
  • Four approaches for achieving outcomes people commit to and deliver
  • Building consensus: reaching agreement during decision making that everyone is willing to support
  • Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision
Day Five: Authenticity and Personal Effectiveness
  • Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
  • Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
  • Managing difficult people and coping in difficult situations
  • Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
  • Developing an assertiveness style that is authentic for our personality and culture
  • Action planning