A Highly Interactive Training Course On

Essentials of Emotional Intelligence to Improve Decision Making

The Theory and Practice of Human Behaviour

Essentials of Emotional Intelligence to Improve Decision Making
Course Schedule

CLASSROOM

05-09 May 2025
Dubai
$5,950
07-11 Jul 2025
London
$5,950
15-19 Sep 2025
Dubai
$5,950
24-28 Nov 2025
London
$5,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Are you eager to unlock the secrets of effective communication and understand the vital role of decision-making in today’s workplace?

A thriving business is built on strong relationships, and emotional intelligence is essential for connecting with others effectively. This engaging Coventry Academy training course provides delegates with the chance to experiment with new practices and techniques, aimed at evaluating and enhancing their emotional intelligence for better workplace interactions.

What are the goals?

By attending this Coventry Academy training course, delegates will be able to:

  • Analyse their current emotional intelligence levels and identify areas needing improvement
  • Use all 5 elements of emotional intelligence successfully
  • Gain clarity around decision making criteria and processes
  • Appreciate the impact of their decisions on others
  • Plan and prepare their communication more effectively
  • Use the right method of communication for the appropriate person and purpose

Who is this Training Course for?

This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:

  • Professionals who aspire to evaluate and develop their emotional intelligence
  • Current leaders who seek to refresh their emotional intelligence and decision-making skills
  • High Potential employees being fast tracked for leadership

The Course Content

Day One: Emotional Intelligence – Knowing yourself
  • Defining emotional intelligence and its benefits
  • Identifying the 5 elements of emotional intelligence
  • Evaluate your own levels of emotional intelligence
  • Using the 3 aspects of self-awareness in daily life
  • Understanding your own and others temperament styles
  • Self-regulation – developing self-discipline with insights from neuro-biology
  • The 3 functions of consciousness – how to resolve inner conflicts
Day Two: Emotional Intelligence at Work
  • Motivating yourself and others
  • What does an emotionally intelligent workplace look like?
  • Developing social skills and empathy
  • What is ego and how does it affect our relationships?
  • Applying the principles of emotional intelligence in work-related scenarios
  • How emotions and feelings differ and why it matters more than anything
  • How to remain calm and effective in the face of changes and challenges
Day Three: The Emotionally Intelligent Communicator
  • The 4 different styles of communication
  • How to manage insecurity and irritation before it affects our interactions
  • How to be more assertive with anyone – even narcissists! 
  • How to find win-win solutions in conflict situations
  • How to give and receive feedback – negative and positive
  • Demonstrating confidence and credibility through body language
Day Four:  Emotional Intelligence and Decision Making
  • How your temperament influences your decision making
  • What is cognitive bias and how to overcome it
  • Intuitive and rational decision making – when to use which
  • Vroom-Yetton Decision Making Model – helping you decide how to decide
  • Rational and Intuitive decision-making techniques and models
  • Making group decisions
Day Five – Self and Time Mastery
  • How our emotions and temperament affect our ability to manage time
  • Creating a programme to achieve work goals and maintain personal balance
  • Flow Theory – how to achieve peak states at work
  • Reducing mental, emotional, and physical stress
  • Creating a workplace that nurtures well-being
  • Where to next?  Developing a plan for continuous learning