A Highly Interactive Training Course On

Strategic Crisis Management, Incorporating Security & Major Emergency Response

Proactively Managing the Unexpected

Strategic Crisis Management, Incorporating Security & Major Emergency Response
Course Schedule

CLASSROOM

05-09 May 2025
London
$5,950
28 Jul-01 Aug 2025
Istanbul
$5,950
01-05 Sep 2025
Riyadh
$5,950
13-17 Oct 2025
Barcelona
$5,950
01-05 Dec 2025
Dubai
$5,950
15-19 Dec 2025
London
$5,950
30 Mar-03 Apr 2026
Dubai
$5,950
11-15 May 2026
London
$5,950
27-31 Jul 2026
Istanbul
$5,950
12-16 Oct 2026
Barcelona
$5,950
14-18 Dec 2026
London
$5,950

ONLINE

28 Apr-02 May 2025
Online
$3,950
30 Mar-03 Apr 2026
Online
$3,950
27 Apr-01 May 2026
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Crisis Management Team (CMT) and Emergency Response Team (ERT) leaders need timely access to accurate information, with the appropriate level of detail, to make sound decisions. The value of effective crisis leadership has been proven in recent years. It is clear that the growing range of potential incidents and emergencies that could disrupt business, halt production, and damage global reputation is becoming more complex.

This Strategic Crisis Management, Incorporating Security & Major Emergency Response training course will show you that Strategic Crisis Management involves identifying, selecting, and implementing both your own and the organization’s goals. By tapping into your authentic leadership strengths, you’ll be able to drive successful outcomes and handle any crisis with confidence.

This training course will feature:

  • How to be successful in the Four critical areas of Emergency Response
  • Utilise the Five Levels of Leadership to get the maximum from your Teams
  • Fourteen characteristics you need to learn to be an effective Crisis Leader
  • How to avoid mis-management and so make a bad situation worse
  • Rapidly establishing options, making judgements, redefining standards
  • Analysis of the human factor, psychological readiness, discipline & leadership

What are the goals?

By the end of this training course, participants will be able to:

 

  • Acquire an in-depth knowledge of Strategic Crisis Management
  • Develop strategies so you and your team respond efficiently and effectively
  • Analyse Five deadly leadership behaviours and Six winning strategies in a crisis
  • Implement the Five major functional areas of Incident Command Systems
  • Plan for more beneficially rewarding multi-agency exercises
  • Effectively use advanced techniques that will improve leadership performance at that critical time

Who is this Training Course for?

Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity / Recovery mechanisms.

This training course is suitable to a wide range of professionals but will greatly benefit:

 

  • Fire Management Professionals
  • Security Management Professionals
  • Health, Safety and Environment personnel
  • Operation, Asset and Facility Professionals
  • Risk, Marketing and Insurance Professionals
  • Designated Incident, Emergency and Crisis Response Professionals
  • Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
  • Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

How will this Training Course be Presented?

This dynamic training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This fully participative and enjoyable event will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges.

The Course Content

Day One: Evaluate, Mitigate and Responding to Challenges
  • Understanding Strategic Crisis Management
  • Consider the complete range of risks to your organisation
  • CMT and ERT - Roles & Responsibilities
  • Issues management, master this before it becomes a Crisis
  • Who Else Should be Involved (Internal + External)?
  • Nine deadly Leadership behaviours & Six winning strategies
  • Understanding 'denial-curve' and 'group-think' syndromes
Day Two: Planning & Security – Who and What Else Should be Considered
  • Security Management & Asset Protection
  • Case Studies, why some companies fail, and others survive
  • Based on the previous module, self-evaluation questionnaire
  • Developing, improving & implementing Emergency Response Plans
  • Business Continuity Management (BCM) Strategies
  • Case Study and Workshop
Day Three: Crisis Communications & Incident On-Scene Management
  • Incident Command Systems (ICS)
  • On Scene Crisis Management, essential elements for success
  • Emergency Communication Centres, avoiding the ten most common mistakes
  • Reputation Management - Managing Social Media.
  • Press Conference & step by step guidance on how to conduct TV interviews
  • Case Study
  • Exercise: Crisis Communications Strategy
Day Four: The Human Factor – What Can Go Right and What Can Go Wrong?
  • Alerting and Warning
  • Evacuation Strategies
  • Major Incident Simulation - Role Playing Workshop
  • Psychological & Welfare concerns in Crisis Management
  • How to improve staff morale and confidence in the process
  • Questionnaire, are your batteries in good condition
  • Corporate Case Study – when the board get it wrong
Day Five: Crisis Management Plan Testing, Training and Exercising
  • Case Studies x 2 with the same root cause, are we learning?
  • Exercises: a programme of learning and of validating plans and procedures;
  • How to get advantageous results from an exercise
  • Post Incident evaluations, de-briefing skills, managing hot & cold de- briefs
  • Critique report writing, executive summaries and key recommendations
  • Closing the loop. Implementing recommendations, continuing the process