A Highly Interactive Training Course On

Advanced Certificate in Communication Skills

Communication, Empathy & Motivation

Advanced Certificate in Communication Skills
Course Schedule

CLASSROOM

23-27 Jun 2025
New York
$6,950
04-08 Aug 2025
London
$5,950
10-14 Nov 2025
Dubai
$5,950
05-09 Jan 2026
London
$5,950
22-26 Jun 2026
New York
$7,950

ONLINE

02-06 Jun 2025
Online
$3,950
08-12 Sep 2025
Online
$3,950
01-05 Jun 2026
Online
$3,950
07-11 Sep 2026
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Effective communication is essential to the success of any organization, promoting productivity, teamwork, and mutual trust. In an age dominated by digital interaction, the quality of face-to-face communication is often diminished. This Advanced Certificate in Communication Skills training course aims to restore the power of meaningful, interpersonal communication, equipping participants with the skills to build rapport, foster trust, and form strong, impactful relationships in both their professional and personal lives.

Through this training course, participants will explore communication and management techniques employed by leading organizations to strengthen teams, boost workplace cohesion, and support overall success. By examining behavioral patterns, communication styles, and leadership approaches, attendees will gain the confidence and tools needed to communicate effectively at every organizational level.

This training course will feature:

  • Techniques for building lasting rapport to establish trust and openness.
  • Insights into NLP (Neuro-Linguistic Programming) and Emotional Intelligence for better communication.
  • Powerful listening and questioning techniques to foster understanding.
  • Body language and charisma secrets for creating impactful first impressions.
  • Strategies to deliver confident and engaging public speeches and presentations.

What are the goals?

By attending this training course, delegates will be able to:

  • Develop strategies to create a positive work environment by building motivated teams through effective communication
  • Gain the knowledge and skills needed to advance with confidence and enthusiasm
  • Understand and adapt to the behavioral traits of colleagues, customers, and networks to build lasting rapport
  • Embrace their role in encouraging and developing team members for organizational success.
  • Apply business models like NLP, Emotional Intelligence, and psychometric profiling to solve workplace challenges

Who is this Training Course for?

This training course is ideal for individuals across various roles seeking to elevate their communication and leadership capabilities. It is particularly beneficial for:

  • Individuals with leadership potential preparing for advanced responsibilities.
  • Professionals being groomed for promotion and management roles.
  • Those who need to communicate effectively to fulfill their roles.
  • Team members eager to apply and share newly acquired communication skills within their workplace.
  • Individuals seeking to master the art of rapport-building for stronger professional relationships.

Participants will leave this training course with practical strategies and techniques they can immediately apply to their professional and personal interactions, making this course both transformative and impactful.

How will this Training Course be Presented?

This training course employs a blend of proven adult learning techniques to ensure participants fully understand and retain the material. The program includes:

  • Engaging lectures and discussions designed to accommodate various learning styles
  • Individual and group exercises that simulate real-world scenarios for hands-on practice
  • Role-plays and case studies that encourage participants to apply concepts in a dynamic and supportive environment
  • Advanced insights into NLP and Emotional Intelligence to deepen understanding of interpersonal interactions

The Course Content

Day One:  How to Build Lasting Rapport
  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your own behaviour to match other’s
  • Sharpen your senses to the signals others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Read body language in order to understand how others are thinking and responding to you
Day Two:  Self-Awareness: How to Gain a Greater Understanding of Yourself
  • Key concepts of NLP and Emotional Intelligence
  • Connecting your feelings for greater self-awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self-talk and what it means
  • Internal and external referencing
Day Three:  Crystal Clear Communication
  • Powerful listening and questioning techniques
  • Thinking and language patterns
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well-formed outcomes
Day Four:  Empathy: The Ability to Understand Situations from Another’s Perspective
  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions - the secrets of body language
  • How we communicate
  • Filters to communication
  • Learning Styles
  • Modelling: how others do things
Day Five:  Motivation: How to Get the Most from Yourself and Other
  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organisation
  • Setting goals that motivate
  • Creating a positive future for your organisation
  • Testing your well-formed outcomes

Providers and Associations

Anderson
Anderson
Aztech Training
Aztech Training