Have you ever wished that you will be a happier person and a more impactful leader? In this highly interactive Coventry Academy training course, you will develop the art and science of managing yourself and managing others. You will learn the latest scientific breakthroughs on the science of managing your emotions. Leaders who can touch the hearts of their employees will help their organizations achieve the required goals and become more productive managers.
What are the goals?
By attending this Coventry Academy training course you should achieve these goals:
Identify Your Personal Behavioral Style
Develop an Awareness of Others’ Behavioral Patterns
Recognize the Benefits of Emotional Intelligence
Discover How to Manage Your Emotions
Identify Techniques for Dealing with Difficult Behaviors
Who is this training course for?
This training course is suitable for:
Individuals in Leadership Roles
Individuals Being Groomed for Leadership
Individuals Working Together in Teams
Any Person Actively Involved in Interacting With Others
Any Person Interested to Learn More About Behavioral Patterns
Course Outline
Day One: Learning a Different “Smarts”
IQ and EQ defined
Intrapersonal and Interpersonal skills
Emotional Intelligence in the workplace
Your personality style
Understanding and validating emotions in others
Emotional intelligence for behavioral management
Day Two: Behavioral Management for Workplace Success
Getting organized for peak performance
The power of behavioral change
How to change our perspective
Setting goals for behavioral management
Stopping procrastination
Workload analysis for time management
Day Three: Communication for Conflict Resolution
Understanding conflict
To talk or not to talk
Preventing conflict problems
Core reasons for conflicts
Assertive anger for handling conflicts
How to de-stress during conflict
Day Four: Self-esteem for Achieving Success
Stages of human development
Self-esteem definition
Building confidence in others
How to create positive impressions
Increasing your self-esteem
Controlling your thoughts
Day Five: Managing Pressure with Emotional Intelligence
Causes of workplace pressure
Identifying pressure points
How to recognize others’ emotions
Coping with stress
Expressing yourself while under pressure
Developing a personal action plan
The certificate
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course