This Mastering Conflict Management and Resolution training course gives delegates the opportunity to better appreciate and manage workplace conflicts and to build the skills and practices to build more effective collaborative relationships in their own work across organisations. It will help attendees to recognise different conflicts, manage common situations, leverage a range of solutions, develop action plans and promote more inclusive and positive environments.
In addition, delegates will gain an understanding of techniques and tools from personal psychology, negotiation, and communication and how to utilise them positively in conflict situations, for both organisation, and individual benefits.
This Coventry Academy training course will feature:
An understanding of conflict and why it is sometimes needed
An understanding of organisational and personal relationships & change
An exploration of psychology, communication and negotiation tools
An appreciation of conflict resolution theories and principles
An exploration of conflict resolution tools, plans and tactics
What are the goals?
By the end of this Coventry Academy training course, participants will be able to:
Understand the potential causes and role of conflict in their organisations
Understand the conflict lifecycle and assess the dispute process
Build and promote harmony, inclusivity, and collaborative practices, across organisations to alleviate disputes and dispute escalations
Implement effective conflict resolution plans and actions, define metrics for success and effectiveness
Apply proven tools of psychology and negotiation to manage conflicts
Understand and better manage personal dynamics, stress and change
Who is this training course for?
This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit leaders managing change, working across the organisation, but in particular:
Senior Management and Directors, leading organisational change
Human Resources and Change Managers, managing change initiatives
Senior Project Managers, coordinating complex teams and projects
Sales, Marketing, PR and Operational specialists, managing partnerships
How will this training course be presented?
This Coventry Academy training course uses adult learning techniques to provide maximum understanding, comprehension and retention of information and the ability to apply knowledge and skills back in the organisation.
Course Outline
Day One: Conflict and Context: Why Disputes Are Needed
Defining Conflict and The Need for Some Disagreement
Innovation and Change
Common Sources of Conflict Within Organisations
The Conflict Lifecycle
Leader as Mediator and Diplomat in Disputes
Day Two: Communication and Leadership: The Personal Dimension
Personal Influence and Persuasion
Leading Across Teams and Organisations
Advanced Communication Skills.
Understanding Personality and Style
Emotional Intelligence: Knowing You, Knowing Me.
Personal Considerations: Stress & Self-Management in Difficult Situations
Day Three: Problem Solving and Negotiation: Getting to Yes
Classic Theories of Negotiation
The Art of Listening, Questioning and Finding Real Problems
Creating Solutions and Building Agreements
Mediation
Arbitration
Litigation
Day Four: Conflict Resolution Principles
Acknowledging The Conflict
Taking Control
Resolution Frameworks & Difficult Conversations
Managing Resolution
Building The Culture of Resolution
Day Five: Conflict Resolution Principles
The Reality of Failed Resolutions and Options for Escalation
Using Conflict Management Tools Everyday
Total Conflict Management
Preparing Your Plan To Resolve Conflicts
Professional Development: Further Skills, Knowledge, Practice
The certificate
Coventry Academy e-Certificate of Attendance will be provided to delegates who attend and complete the online course