Innovation. We want it, need it, and claim to practise it. The reality is often different though. Executives and other business leaders must be constantly on the lookout for new ways of doing business, improving processes, innovating products and services, and creating novel organisational solutions. It is needed in an increasingly competitive business environment. A key goal of this training course is to develop the ability to lead others in the steps of deliberate and pro-active innovation in all areas. But we don’t just cover product or client-service innovation; we also look at all types of internal production and internal processes.
Quais são os objectivos?
Ao frequentar este curso de formação da Coventry Academy, deverá atingir estes objectivos:
Appreciation for Continuous Improvement and Innovation
Skills, Knowledge and Attitudes to Plan, Organize, Conduct, Control, and Evaluate Planned, Deliberate Change Based on Continuous Process and Product Improvements
Skills to Search for Changes in the External and Internal Business Environments with a View to Finding Opportunities for Performance Improvement or Innovation
Understanding and Applying the Full Process of Continuous Improvement and Innovation
Appreciation for Leadership, Focus, Learning, Trial and Error, and Adjustment
A quem se destina este curso de formação?
This Coventry Academy training course is suitable for:
Line and Functional Managers, Professionals Responsible for Strategy, Marketing, Business Development, Operations, HR, Product Development, and Other Functional Departments Within Businesses and Other Organisations
Intermediate and Advanced Level Managers, Team Leaders and Supervisors Within All Sectors, Private and Public, Profit and Not-for-Profit
Descrição do curso
Day One: Continuous Improvement
Background to the Quality movement
Process Evolution (continuous) or Revolution (step change) Improvement
Strategic choices: Meeting the Customers’ Needs
Sources of change in the external and internal environments
Innovation from Creative Destruction
Why organisations fail
Day Two: Identify and Solve Problems
Managing different types of change
Problem-solving vs. performance-improvement vs. innovation
The problem solving cycle
Problem identification techniques: 5 Why’s, Root Cause analysis
Questioning techniques: solving the right problem
Problem solving techniques: SSM, CATWOE, Mind maps, brainstorming
Day Three: Delivering Change and Improvement
Maintaining focus on objectives and outcomes
Aligning business processes to deliverables
Process mapping and business process management
Cost of poor quality: Value chain analysis
Roles in change & improvement initiatives
Fail fast: conducting test/pilot projects
Day Four: Creating a Culture Supporting Innovation
Governance structures to deliver improvement
Performance metrics and measurement
Evaluating and comparing results
Creative methods: lateral thinking, Delphi
Coaching techniques: Lean Six Sigma, Kaizen, TQM
Juran’s spiral of progress: monitor, review, report, adapt
Day Five: Leadership Attributes for Innovation & Improvement
Go/no go and resource decisions
Dealing with the unexpected and obstacles
Setting the example and leading the charge
How change and learning occur
Motivation and morale in a world of constant and never-ending change
Overcoming resistance to change - why innovating is hard
O certificado
Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course