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Leading Teams through Line Management

First Line Manager

Leading Teams through Line Management

Course Schedule

Classroom

Online

No online dates are currently available.

Training Introduction

The role of a First Line Manager is both demanding and influential, sitting at the critical intersection between operational delivery and people management. The Leading Teams through Line Management Training Course is designed to support professionals who are responsible for translating organisational objectives into day-to-day action while leading teams effectively. For many participants, this may be their first formal management role, making structured development essential for success and confidence.

This First Line Manager Training Course focuses on building the core behaviours, competencies, and practical skills required to manage people, processes, and performance. Participants will explore the full scope of the First Line Manager role, gaining clarity on leadership expectations, accountability, and operational responsibility. Strong emphasis is placed on work-based problem-solving, critical and systems thinking, and effective decision-making to address everyday workplace challenges.

The course also develops communication and interpersonal effectiveness, proactive team resource planning, and performance management capability. Participants will learn how to motivate teams, manage change, and apply coaching techniques to maximise individual and team performance in a structured and practical way.

Key Focus Areas of This Course:

  • Understanding the importance of the First Line Manager role in organisational success
  • Analysing risks and solving operational problems effectively
  • Developing interpersonal and communication skills to influence others
  • Organising resources and planning team activities efficiently
  • Enhancing team engagement, motivation, and performance
  • Applying performance management and on-the-job coaching techniques

What are the goals?

This training course aims to equip First Line Managers with the skills and confidence required to lead teams effectively in operational environments. It focuses on practical application, enabling participants to apply tools and techniques directly in the workplace.

By the end of this training course, participants will be able to:

  • Understand the role of the First Line Manager in achieving organisational success
  • Apply practical problem-solving, critical thinking, and decision-making processes
  • Define and use effective influence and communication techniques at work
  • Organise and plan the efficient use of team resources
  • Apply performance management approaches to improve individual and team output
  • Support continuous improvement through feedback and coaching
  • Strengthen leadership effectiveness in day-to-day operational settings

Who is this Training Course for?

This training course is suitable for professionals working in, or preparing for, First Line Management roles across a wide range of industries. It is particularly valuable for individuals who are responsible for supervising teams and managing operational performance.

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers with direct responsibility for teams
  • Team leaders overseeing day-to-day operations
  • Supervisors responsible for people and performance management
  • Newly promoted managers transitioning into leadership roles
  • Professionals identified as future managers, team leaders, or supervisors
  • Individuals seeking to strengthen their line management capability

How will this Training Course be Presented?

This training course is delivered using a variety of proven adult learning techniques designed to maximise understanding, engagement, and retention. The learning experience combines structured input with highly interactive discussions, practical exercises, and relevant workplace-focused case studies.

Participants will engage in targeted activities and video-supported learning that bring key concepts to life. A Personalities Profile Assessment is included, with directed feedback from the tutor to help participants understand their leadership preferences and how these impact team performance and communication.

The learning environment encourages participation, reflection, and practical application. By linking concepts directly to real workplace situations, participants leave the course with clear, actionable strategies they can apply immediately to improve leadership effectiveness and operational excellence.

The Course Content

Day 1: The Role of the First Line Manager

  • Understanding the First Line Manager Role
  • Key Behaviours, Characteristics and Competence
  • Understanding leadership preference style
  • Maximising your personal Power Bases
  • Applying Emotional Intelligence for order
  • Managing change in the workplace

Day 2: Operational Problem Solving and Critical Thinking Skills

  • Risk analysis and identification of problems
  • Essential work-based problem-solving models and techniques
  • Harnessing the power of Creativity and Innovation
  • Group Think: Application and Analysis
  • Critical and Systems Thinking in work
  • Maximising key decision-making processes

Day 3: Influencing Others for Success

  • Influence or Persuasion?
  • Defining key personalities in the workplace
  • Mastering powerful Interpersonal techniques
  • Overcoming issues using the Golden Phrase of communication
  • Developing personal authenticity, credibility and trust
  • Managing meetings and handover briefings

Day 4: Organising and Managing Your Team Resources

  • Time management: ‘Killers and Liberators’
  • Essential Project Planning and Organising skills
  • Allocating resources effectively and efficiently
  • Motivation - defining need to lead others
  • Effective delegation & Job Enrichment
  • Team dynamics and structure for high performance

Day 5: Managing Others Performance for Operational Excellence

  • Unlocking people performance and potential
  • Setting goals and objectives for increased performance
  • Work place Coaching for maximum results
  • Continuous improvement through individual feedback
  • Practical: Performance Exercise
  • Review and Next Steps

Providers and Associations

Anderson

Anderson

Aztech Training

Aztech Training

COPEX

COPEX

Frequently Asked Questions

Quick answers to common questions about this training course.

Absolutely. Coventry Academy provides customised in-house training solutions for organisations seeking a tailored learning experience. The Leading Teams through Line Management training course can be adapted to reflect your organisation's objectives, industry requirements, operational challenges, and strategic priorities. Delivered exclusively for your team, customised training enables organisations to maximise relevance, encourage collaboration, and achieve targeted development outcomes. Our team will be pleased to discuss your requirements and develop a solution that aligns with your goals.

Absolutely! If you’re attending one of our courses at an international venue, we can help
with hotel reservations and entry visas. Just reach out to our Customer Service team:

  • Phone: +971 4 420 8304
  • Fax: +971 4 420 8304
  • Email: info@coventryacademy.com

No prior experience is required to attend the Leading Teams through Line Management training course. The course is designed to accommodate participants from diverse professional backgrounds and varying levels of experience. While some familiarity with the subject matter may help participants gain additional value from certain discussions and activities, the course content is structured to ensure that both newcomers and experienced professionals can fully engage with the learning experience and benefit from the training.

Our dedicated support team is available to assist you with any questions regarding the Leading Teams through Line Management training course, including course content, scheduling, registration, corporate bookings, and customised training solutions. We are committed to providing prompt and professional assistance throughout your learning journey.

📞 Phone: +971 58 840 7925

📧 Email: info@coventryacademy.com

🌐 Website: coventryacademy.com

Registering for a course is super easy! Here’s how you can do it:

  • Online: Pick your course, hit the "REGISTER" button, fill out the form, and
    submit it.
  • Email: Drop us a line with your details at info@coventryacademy.com.
  • Phone: Give us a call at +971 4 420 8304 to book your spot.
  • Fax: Fill in the booking form (you’ll find it in our brochures, flyers, or catalogue)
    and fax it to [+971 4 420 8304](tel:+97144208304).

The Leading Teams through Line Management training course is designed to be practical, engaging, and highly interactive. Participants benefit from a dynamic learning environment that combines expert-led presentations, facilitated discussions, case studies, practical exercises, and collaborative learning activities. The focus is on developing knowledge that can be applied immediately within the workplace, ensuring participants gain both valuable insights and practical skills that support improved professional performance.

Your course fees cover:

  • For classroom courses: printed materials, lunch, and refreshments.
  • For online courses: all materials sent to you by email.
  • A certificate of completion or attendance.

You’ll need to make payment before the course starts. Here are your options:

  • Bank draft
  • Cash
  • Credit card
  • Wire transfer

Heads up: If we don’t receive payment before the course begins, we may have to deny
admission.

We delivers training courses in carefully selected professional venues that provide a comfortable and productive learning environment. Classroom-based courses are typically hosted in premium international venues with modern facilities and dedicated training spaces designed to support effective learning. Participants also benefit from a professional setting that encourages networking, collaboration, and knowledge sharing with peers from diverse industries and backgrounds.

The Leading Teams through Line Management training course is designed for professionals seeking to strengthen their knowledge, enhance their capabilities, and achieve greater impact within their organisations. It is suitable for managers, supervisors, team leaders, technical specialists, consultants, and professionals at all career stages who wish to expand their expertise and stay current with industry developments. Whether you are looking to advance your career, improve workplace performance, or prepare for new responsibilities, this course provides valuable knowledge and practical insights to support your professional growth.

Our courses are led by top-notch international instructors. They’re not just academically qualified—they’ve also got years of real-world experience. They bring practical insights and deep knowledge to every session, making your learning experience truly valuable!

Yes. Participants who successfully complete the Leading Teams through Line Management training course will receive a Coventry Academy Certificate of Completion, recognising their commitment to professional development and continuous learning. This certificate serves as formal evidence of participation and achievement and can support career progression, professional credibility, and ongoing development objectives. Where applicable, details regarding professional development credits or accreditation will be provided within the course information.

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