A Highly Interactive Training Course On

First Line Manager

Maximising Your Management Potential

First Line Manager
Course Schedule

CLASSROOM

21-25 Apr 2025
London
$5,950
21-25 Jul 2025
Dubai
$5,950
22-26 Sep 2025
London
$5,950
03-07 Nov 2025
Barcelona
$5,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course.

Training Overview

Training Overview

The role of the First Line Manager is diverse, encompassing a wide range of operational, functional, and developmental responsibilities. This position is crucial for an organization’s success, as it integrates the management of operations with functional accountability. For many, this may be their first managerial role, making effective development essential for success.The First Line Manager Training Course emphasizes the pivotal role of First Line Managers in integrating operational management and ensuring functional accountability, which are foundational to the organization’s overall success.

In this highly interactive and engaging training course, participants will gain the knowledge, understanding, and skills necessary to lead and manage effectively as First Line Managers. The course begins with an exploration of the key components of the role, including behaviors and competencies essential for effective management. Emphasis will be placed on problem-solving, creative thinking, and systems thinking to facilitate informed decision-making in the workplace.

Communication and interpersonal skills will be covered, along with proactive team resource planning, culminating in strategies for maximizing team performance through effective performance management and on-the-job coaching.

This training course will feature:

  • The significance of the First Line Manager role in organizational success
  • Techniques for analyzing risks and problems to make effective decisions
  • Key interpersonal skills for influencing others through effective communication
  • Essential organizing, resource management, and team planning strategies
  • Methods for enhancing team performance and engagement

What are the goals?

By the end of this training course, participants will be able to:

  • Understand the role of the First Line Manager in achieving organisational success
  • Apply key work-based problem solving, critical thinking and decision-making processes
  • Define and apply work-based influence and communication techniques
  • Organise and plan the effective use of Team resources
  • Provide performance management techniques to increase the performance of others

Who is this Training Course for?

This training course is suitable for a wide range of professionals working in the First Line Manager role in any industry, but will greatly benefit:

  • Managers
  • Team Leaders
  • Supervisors
  • Newly promoted, or identified future Managers, Team Leaders or Supervisors

How will this Training Course be Presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes active discussions, highly engaging exercises, relevant case-studies and targeted videos on the subject matter. In addition, a Personalities Profile Assessment will be used with directed feedback from the Tutor on the results.

The Course Content

Day 1: The Role of the First Line Manager
  • Understanding the First Line Manager Role
  • Key Behaviours, Characteristics and Competence
  • Understanding leadership preference style
  • Maximising your personal Power Bases
  • Applying Emotional Intelligence for order
  • Managing change in the workplace
Day 2: Operational Problem Solving and Critical Thinking Skills
  • Risk analysis and identification of problems
  • Essential work-based problem-solving models and techniques
  • Harnessing the power of Creativity and Innovation
  • Group Think: Application and Analysis
  • Critical and Systems Thinking in work
  • Maximising key decision-making processes
Day 3: Influencing Others for Success
  • Influence or Persuasion?
  • Defining key personalities in the workplace
  • Mastering powerful Interpersonal techniques
  • Overcoming issues using the Golden Phrase of communication
  • Developing personal authenticity, credibility and trust
  • Managing meetings and handover briefings
Day 4: Organising and Managing Your Team Resources
  • Time management: ‘Killers and Liberators’
  • Essential Project Planning and Organising skills
  • Allocating resources effectively and efficiently
  • Motivation - defining need to lead others
  • Effective delegation & Job Enrichment
  • Team dynamics and structure for high performance
Day 5: Managing Others Performance for Operational Excellence
  • Unlocking people performance and potential
  • Setting goals and objectives for increased performance
  • Work place Coaching for maximum results
  • Continuous improvement through individual feedback
  • Practical: Performance Exercise
  • Review and Next Steps