A Highly Interactive Training Course On

Managing Conflict with Emotional Intelligence

Applying Interpersonal Skills to Bring About Resolution

Managing Conflict with Emotional Intelligence
Course Schedule

CLASSROOM

21-25 Apr 2025
Dubai
$5,950
21-25 Jul 2025
London
$5,950
01-05 Sep 2025
Dubai
$5,950
17-21 Nov 2025
London
$5,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

The "Managing Conflict with Emotional Intelligence" training course offered by Coventry Academy is designed to enhance participants' abilities in resolving conflicts effectively through emotional intelligence. This course emphasizes understanding personal traits, habits, and behaviors to build a repertoire of skills that foster better relationships and conflict resolution in both professional and personal contexts.

Throughout the training, participants will explore the role of emotions in relationships and learn strategies to manage their own emotions while positively influencing others'. By gaining insights into emotional intelligence, attendees will develop the skills necessary to handle conflicts constructively and achieve greater success in their interactions.

Key features of this training course include:

  • Understanding the impact of emotions on relationships
  • Comprehensive overview and application of Emotional Intelligence principles
  • Developing leadership skills to effectively communicate vision
  • Application of personal development theories for conflict management
  • Effective techniques for managing difficult conversations
  • Preparation strategies for successful negotiations

What are the goals?

By the end of this Coventry Academy training course, participants will be able to:

  • Understand and develop personal and interpersonal skills when dealing with people
  • Identify ways to apply emotional intelligence in building successful business relationships
  • Understand how to control emotions when experiencing stressful situations
  • Demonstrate effective methods for influencing others
  • Understand how to read the emotions of others before managing relationships

Who is this Training Course for?

This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:

  • Delegates who want to achieve more through having a good understanding of Emotional Intelligence
  • Managers who are being prepared for promotion and are required step up in areas of leadership
  • Managers who are looking to refresh their interpersonal skills when influencing and working with others
  • Leaders who need to communicate vision more effectively for better results

How will this Training Course be Presented?

This training course will utilise a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The course provides input based on popular published works. It uses tools and questionnaires to encourage delegates to learn about their own traits and responses to situations before encouraging them to apply new techniques to enhance their effectiveness. The course will be highly participative and enjoyable with interactive exercises throughout.

The Course Content

Day One: When and How Does Conflict Arise in the Workplace?
  • Identifying causes of conflict
  • Our central belief system and inner conflict
  • Conflict resolution models and techniques
  • Managing conflict within teams
  • The emotional context of conflict escalation
  • Workplace conflict avoidance
Day Two: What is Emotional Intelligence and How can it be Applied?
  • Emotional intelligence in context with management psychology
  • The principles on which emotional intelligence is founded
  • Key factors in intrapersonal skill development
  • How non-verbal signals communicate the emotional state
  • Developing effective questioning and listening to understand emotions
  • Developing language patterns for diffusing conflict
Day Three: Leading with Emotional Intelligence
  • Principles of leadership and management
  • The importance of communicating vision for emotional engagement
  • How leaders inspire confidence in others
  • Assessing and improving your emotional intelligence
  • How do successful leaders become emotionally savvy
  • Language patterns for influence and motivation
Day Four: Emotionally Intelligent Conflict Resolution Strategies
  • Separating the people, problems and emotions in a conflict
  • 4 key options for addressing conflict
  • Creating emotionally intelligent relationships
  • Fundamentals of emotional intelligence for conflict resolution
  • Structuring conversations to achieve settlement
  • Unbiased and non-judgemental approaches to resolving conflict
Day Five: Negotiation Planning for Conflict Avoidance
  • Engagement or avoidance attitudes to conflict
  • Controlling emotional tension in the workplace
  • Principles of negotiation and disagreement
  • Handling difficult conversations
  • Maintaining relationships and repairing when they fail
  • Personal planning for building skills