A Highly Interactive Training Course On

Writing Effective Policies & Procedures

Defining Policies and Procedures for the Electronic Age

Writing Effective Policies & Procedures
Course Schedule

CLASSROOM

12-16 May 2025
London
$5,950
21-25 Jul 2025
Dubai
$5,950
06-10 Oct 2025
Dubai
$5,950
15-19 Dec 2025
Kuala Lumpur
$5,950
19-23 Jan 2026
London
$5,950

ONLINE

23-27 Jun 2025
Online
$3,950
10-14 Nov 2025
Online
$3,950
12-16 Jan 2026
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

This Writing Effective Policies & Procedures training course is carefully crafted to provide delegates with the knowledge and skills needed to create and document effective policies and procedures, using best practices and established standards. The course covers essential topics, such as processes, workflows, compliance, language, and how to align with organizational values and culture.

Expertise in this area is critical because policies and procedures govern all workplace activities and are key to capturing internal knowledge as part of Knowledge Management strategies. As a result, it’s vital for corporate professionals to develop these skills to perform their roles efficiently.

Delegates will be fully equipped to convert policy into actionable procedures. The training course will guide participants on how to ensure policies and procedures are embraced, clearly understood, and seamlessly adopted by those who need them. It will also explore how to distribute and publish documents on modern devices like smartphones and tablets. By the end of the training, delegates will have a practical framework and action plan for creating purposeful policies and procedures, as well as an editable toolkit of templates for future use.

This training course will feature:

 

  • How to develop professional Policy and Procedure documents
  • How to identify and design the main structure and content
  • Case Study examples of best practiced Policies and Procedures
  • Techniques and methods used in documenting effective Policies and Procedures
  • Ensure precise, unambiguous and certain content, thus writing clearly and concisely

What are the goals?

By attending this training course, participants will be able to:

 

  • Demonstrate highly effective drafting skills, which will be useful tools in all types of documents
  • Analyse the clarity of expression in all documents
  • Apply methods to audit and highlight potential problems with existing Policies and Procedures and improve their effectiveness
  • Illustrate the impact of non-compliance and build fully compliant procedures
  • Demonstrate ability to manage and reduce risk effectively
  • Integrate Documentation management via sound Change Management principles
  • Align efforts with Knowledge Management strategies

Who is this Training Course for?

This training course is designed for delegates to build key capabilities in documentation management to optimize planning and productivity, that enable organizational success through the achievement of corporate goals.

This training course is suitable to a wide range of professionals but will greatly benefit:

 

  • Human Resource Professionals and Policy Owners and Writers who wish to advance their knowledge and skills
  • Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills

How will this Training Course be Presented?

This Writing Effective Policies & Procedures training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a variety of practical sessions including conceptual walkthroughs, case studies, demonstrations and presentations, and group interaction are programmed within. This Writing Effective Policies & Procedures training course is highly interactive with individual and group activities. These sessions are informative, inspiring, enjoyable and presented in a focused atmosphere conducive to learning.

The Course Content

Day One: The Foundation of Policy & Procedure Development
  • Importance and impact of policies and procedures to the organization
  • Hierarchy of documents and types of policy and procedures
  • Mapping of Process and workflow for efficiency and productivity
  • The impact of change on Policies and Procedures
  • Integration of Policy Management within Knowledge Management for the Digital Workplace
  • The DDIE Strategic Planning Process
  • Considering Organisational Culture and Values
Day Two: Diagnostic and Development of Policy & Procedure
  • Simplifying process with a flow chart
  • Mind mapping as a pre-writing exercise
  • Effective technical writing cycle
  • Defining Key Content that matters
  • Developing A Policy – Best Practice Template Framework & Content
  • Developing A Procedure – Best Practice Framework and Content
  • Key Differences between Procedures and Standard Operating Procedures
Day Three: Governance and Legal Requirements
  • The legal and compliance role of Policies and Procedures
  • The review process and management approval
  • The rationale of writing disclaimers for risk management
  • Reviewing for absolutes, conditional phrases and other hidden legal issues
  • Importance of Employee Acknowledgment and related Compliances
  • The Importance of International Standards –ISO
Day Four: Implementation of Policy & Procedures
  • Change Management strategies to ensure effective implementation
  • Differentiate between visual clarity and visual clutter
  • Enabling users to locate information efficiently
  • Publication formats and related technology
  • Checklist: Is your document format designed for readability?
  • Coordinating and communicating the changes
Day Five: Evaluation and Sustainability
  • Management of the Policy and Procedure Revision cycle
  • Evaluating the need for changes in policy or procedure
  • Revisions with minimum disruptions inclusive of acceptance
  • Impact of effective implementation of electronic policies and procedures
  • Case Studies of Policies and Procedures
  • Action Plan for Sustainability – DDIE and Policy Content Checklist

Providers and Associations

Anderson
Anderson
Aztech Training
Aztech Training